Olivia Plott
Anna,IL
Summary
The education and experience gained since high school graduation has provided the requisite knowledge and ability to move in to a management position in the hospitality, tourism, and event management industry.
Overview
4
4
years of professional experience
Work History
Cook
Marion Unit 2 School District
Marion, IL
01.2019 - Current
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Interacted with guests to obtain feedback on product quality and service levels.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Ordered and received products and supplies to stock kitchen areas.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Transitioned between breakfast and lunch service.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Cake Decorator
Larry’s House Of Cakes
Marion, IL
09.2017 - 07.2018
- Weighed, boxed and wrapped bakery products.
- Operated cash register and handled cash, credit card and check transactions.
- Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Followed daily opening and closing procedures of brick and mortar bakery location.
- Precisely arranged display cases throughout workday to highlight finished products.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Provided exemplary customer service to [Number] patrons daily in high-volume shopping center location.
- Decorated fondant and soft-frosted style cakes daily.
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
- Designed specialty cakes for weddings, birthdays and graduations.
- Decorated pastries and cakes using colorful icings and piping techniques.
- Packaged and priced each product according to company pricing procedures.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
Cake Decorator
Kroger
Marion, IL
06.2017 - 08.2017
- Weighed, boxed and wrapped bakery products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Precisely arranged display cases throughout workday to highlight finished products.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Coordinated deli services along with cake decorating under supervision of lead baker.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Provided exemplary customer service to patrons daily in high-volume shopping center location.
- Decorated fondant and soft-frosted style cakes daily.
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
- Designed specialty cakes for weddings, birthdays and graduations.
- Decorated pastries and cakes using colorful icings and piping techniques.
- Packaged and priced each product according to company pricing procedures.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
Education
Bachelor of Science - College of Business And Analytics- HTEM
Southern Illinois University Carbondale
Carbondale, IL12.2021
Associate of Arts - General Studies
John A Logan College
Carterville, IL07.2021
Culinary Arts- Baker’s Certificate - Baking And Pastry Arts
Rend Lake College
Ina, IL05.2017
High School Diploma -
Agape Christian High School
Marion, IL05.2016
Timeline
Cook
Marion Unit 2 School District
01.2019 - Current
Cake Decorator
Larry’s House Of Cakes
09.2017 - 07.2018
Cake Decorator
Kroger
06.2017 - 08.2017
Bachelor of Science - College of Business And Analytics- HTEM
Southern Illinois University Carbondale
Associate of Arts - General Studies
John A Logan College
Culinary Arts- Baker’s Certificate - Baking And Pastry Arts
Rend Lake College
High School Diploma -
Agape Christian High School
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