Olivia Mancinas
Seguin,TX
Summary
Experienced medical support professional prepared for responsibilities of this role. Known for strong team collaboration, adaptability, and achieving results. Skilled in patient scheduling, electronic health records management, and medical billing. Valued for reliability, communication skills, and ability to meet evolving needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
04.2023 - 03.2025
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
FRONT OFFICE/VA SPECIALIST
MARBELLA DENTISTRY
07.2021 - 04.2023
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
MEDICAL ASSISTANT
CENTRAL TEXAS PAIN CENTER
02.2015 - 07.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
DR. BROOKS M. MULLEN
SEGUIN EAR, NOSE AND THROAT
04.2013 - 01.2015
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Associates - Applied Science
San Antonio College
05.2018
Medical Assistant - undefined
San Antonio College
12.1994
Skills
- Compassionate care, team-player, proper etiquette
- Flexible and dependable
- HIPAA compliant
- Bilingual English/Spanish
- Strong work ethic
- Continuous learning mindset
- Data entry proficiency
- Resourcefulness and initiative
ACTIVITIES
Spending time with family is important to me. Together we volunteer with little league and church events.
Certification
- Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
04.2023 - 03.2025
FRONT OFFICE/VA SPECIALIST
MARBELLA DENTISTRY
07.2021 - 04.2023
MEDICAL ASSISTANT
CENTRAL TEXAS PAIN CENTER
02.2015 - 07.2021
DR. BROOKS M. MULLEN
SEGUIN EAR, NOSE AND THROAT
04.2013 - 01.2015
Medical Assistant - undefined
San Antonio College
Associates - Applied Science
San Antonio College
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