Olivia Pockrus
Louisville,KY
Summary
Dynamic customer service professional with
strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
European Wax Center
05.2025 - 10.2025
- Assisted customers with product selection and service inquiries, enhancing overall satisfaction.
- Managed appointment scheduling using proprietary software to optimize client flow and service efficiency.
- Handled customer feedback and resolved complaints, contributing to a positive service environment.
- Educated clients on aftercare procedures, promoting product retention and repeat business.
- Highest ranking membership sales 4 out of 6 months
Office Assistant
New Horizons Podiatry
08.2024 - 03.2025
- Assisted in managing patient appointments and scheduling to enhance office efficiency.
- Maintained accurate patient records using electronic health record systems.
- Supported front desk operations by greeting patients and answering phone inquiries.
- Processed insurance claims, ensuring compliance with company policies and procedures.
- Handled patient intake forms, verifying accuracy and completeness to expedite service delivery.
Coaching Assistant
Union Volleyball Club
11.2023 - 06.2024
- Assisted in planning and executing training sessions for youth athletes.
- Supported head coach in developing individualized player skill assessments.
- Coordinated team schedules, ensuring efficient use of practice facilities.
- Communicated effectively with parents regarding player development and scheduling updates.
- Organized team events, fostering a sense of community among players and families.
- Collaborated with coaching staff to analyze game strategies and opponent performance data.
Babysitter
Private Family Client
01.2023 - 09.2023
- Supervised children's activities, ensuring safety and engagement during playtime.
- Prepared nutritious meals and snacks, accommodating dietary restrictions and preferences.
- Implemented daily routines that promoted learning, creativity, and social interaction among children.
- Communicated effectively with parents regarding children's progress and any concerns.
- Managed multiple schedules effectively while adapting to last-minute changes or requests from families.
Education
No Degree - Business Management
Spalding University
Louisville, KY05-2027
High School Diploma -
Mercy Academy
Louisville, KY05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Payment processing
- Professional telephone demeanor
- Clerical support
- Sales expertise
- Product sales
Timeline
Customer Service Representative
European Wax Center
05.2025 - 10.2025
Office Assistant
New Horizons Podiatry
08.2024 - 03.2025
Coaching Assistant
Union Volleyball Club
11.2023 - 06.2024
Babysitter
Private Family Client
01.2023 - 09.2023
No Degree - Business Management
Spalding University
High School Diploma -
Mercy Academy