OLIVIA POLAK
Marketing & Communications Professional
Charlotte,NC
Summary
Creative and outgoing community engagement professional with a B.A. in Integrated Marketing Communications and 7+ years of experience in hospitality, event planning, and local marketing. Skilled at building relationships, coordinating large-scale events, and driving participation through targeted outreach. Known for creating memorable experiences that foster connection, boost engagement, and strengthen brand presence.
Overview
4
4
years of professional experience
Work History
Waitress
Texas Roadhouse
04.2024 - Current
- Delivered high-energy, personable service to enhance guest satisfaction and encourage repeat visits.
- Built rapport with diverse guests, fostering a welcoming and community-driven atmosphere.
- Assisted in training new staff members on menu knowledge and service protocols, contributing to team performance improvement.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Local Store Marketer & Manager
Texas Roadhouse
07.2022 - 04.2024
- Led community engagement initiatives including charity partnerships, local events, and holiday campaigns.
- Coordinated and hosted promotional events that boosted local traffic and guest counts by 15%.
- Managed a 30+ person team, overseeing scheduling, operations, and staff development.
- Created and maintained social media and email marketing campaigns to promote events and specials.
Bartender / Waitress
Chelsea’s Pizza
07.2021 - 02.2022
- Organized themed nights and in-store promotions to increase community participation.
- Managed social media outreach to promote specials, driving higher weekend sales.
Education
B.A. - Integrated Marketing Communications
Albion College
Albion, MI04.2023
Associate in Arts - General Studies
Jackson College
Jackson, MI05.2020
Skills
Event & Experiential Marketing
Timeline
Waitress
Texas Roadhouse
04.2024 - Current
Local Store Marketer & Manager
Texas Roadhouse
07.2022 - 04.2024
Bartender / Waitress
Chelsea’s Pizza
07.2021 - 02.2022
Associate in Arts - General Studies
Jackson College
B.A. - Integrated Marketing Communications
Albion College