OLIVIA POLAK
Marketing & Communications Professional
Charlotte,NC
Summary
Creative and outgoing community engagement professional with a B.A. in Integrated Marketing Communications and 7+ years of experience in hospitality, event planning, and local marketing. Skilled at building relationships, coordinating large-scale events, and driving participation through targeted outreach. Known for creating memorable experiences that foster connection, boost engagement, and strengthen brand presence.
Overview
4
4
years of professional experience
Work History
Waitress
Texas Roadhouse
04.2024 - Current
- Delivered high-energy, personable service to enhance guest satisfaction and encourage repeat visits.
- Built rapport with diverse guests, fostering a welcoming and community-driven atmosphere.
- Assisted in training new staff members on menu knowledge and service protocols, contributing to team performance improvement.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Local Store Marketer & Manager
Texas Roadhouse
07.2022 - 04.2024
- Led community engagement initiatives including charity partnerships, local events, and holiday campaigns.
- Coordinated and hosted promotional events that boosted local traffic and guest counts by 15%.
- Managed a 30+ person team, overseeing scheduling, operations, and staff development.
- Created and maintained social media and email marketing campaigns to promote events and specials.
Bartender / Waitress
Chelsea’s Pizza
07.2021 - 02.2022
- Organized themed nights and in-store promotions to increase community participation.
- Managed social media outreach to promote specials, driving higher weekend sales.
Education
B.A. - Integrated Marketing Communications
Albion College
Albion, MI04.2023
Associate in Arts - General Studies
Jackson College
Jackson, MI05.2020
Skills
Event & Experiential Marketing
Community Partnership Building
Social Media Content Creation
Email Campaigns (Mailchimp, basic HTML)
Brand Representation
Public Speaking
Google Workspace
Canva
Community engagement
Event coordination
Traffic analysis
Timeline
Waitress
Texas Roadhouse
04.2024 - Current
Local Store Marketer & Manager
Texas Roadhouse
07.2022 - 04.2024
Bartender / Waitress
Chelsea’s Pizza
07.2021 - 02.2022
Associate in Arts - General Studies
Jackson College
B.A. - Integrated Marketing Communications
Albion College