Olivia Pollock
Newport,NC
Summary
Detail-oriented data entry specialist with over 3 years of experience in managing and entering large volumes of data accurately and efficiently. Proficient in using Microsoft Excel, Google Sheets, and various database management systems. Demonstrated ability to maintain high data integrity and streamline data entry processes. Seeking to contribute to a dynamic team and support organizational data needs.
Overview
7
7
years of professional experience
Work History
Client Support Specialist
TransImpact
02.2021 - Current
- Ensured error-free operation of automated systems by reviewing daily reports and performing manual functions as necessary to complete daily processing
- Utilized audit systems to manage client invoices and refunds by logging into UPS and FedEx websites to perform manual operations as necessary
- Coordinated and tracked client onboarding, including extensive data entry and process management
- Monitored inbound tickets, updating client information and either resolving the issue or distributing it to appropriate team members
- Led multi-month initiative to facilitate effective system integration with UPS and FedEx by obtaining and entering API keys for 100% of our client base
- Customized client reports through modification of VBA macros in Excel, saving over 40 man hours per week that was previously required to produce these reports
- Maintained comprehensive documentation of customer issues, communications, and resolutions
- Provided basic application support and created documentation for customer support resources
Assistant Manager
Little Caesars
09.2019 - 03.2020
- Supervised and trained staff to meet and exceed company standards, ensuring high-quality service and customer satisfaction
- Managed financial operations, including cash register balancing, bank deposits, and purchasing
- Developed positive customer relationships and resolved service-related issues
- Supported general manager in various operational functions, contributing to overall store efficiency.
Audit Service Representative
eAudit
04.2019 - 09.2019
- Reviewed and ensured the accuracy of automated system applications by manually addressing incomplete functions
- Conducted extensive report analysis and data entry to support the audit of UPS and FedEx invoices
- Worked with team utilizing daily checklists in Excel for follow-up
- Managed client onboarding and updates, utilizing Microsoft Excel, audit platforms, and various websites
- Updated current client information
- Collaborated with team members to follow up on daily checklists and maintain efficient operations.
Store Associate
Little Caesars
05.2017 - 04.2019
- Operated cash register, handled cash transactions, and ensured accurate financial reporting
- Delivered exceptional customer service, addressing inquiries and resolving issues
- Maintained cleanliness and organization of workstations.
Education
Certificate in Information Technology -
Carteret Community College
Morehead City, NC01.2020
Certificate in Medical Office Administration -
Carteret Community College
Morehead City, NC01.2020
Skills
- Proficient in Data Entry
- Proficient in Microsoft Excel (including VBA macros)
- Experience in Management and Employee Training
- Skilled in Cash Handling and Financial Operations
Timeline
Client Support Specialist
TransImpact
02.2021 - Current
Assistant Manager
Little Caesars
09.2019 - 03.2020
Audit Service Representative
eAudit
04.2019 - 09.2019
Store Associate
Little Caesars
05.2017 - 04.2019
Certificate in Information Technology -
Carteret Community College
Certificate in Medical Office Administration -
Carteret Community College
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