Olivia Poota
Poway,CA
Summary
Hardworking Professional bringing 10+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.
Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.
Overview
20
20
years of professional experience
Work History
Hairstylist
Strands Aveda Salon & Spa
10.2022 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Aveda Ambassador to salon and region
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Outside Sales Representative
Salon Services PRO
03.2023 - 11.2023
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Built strong client rapport to establish diversified network of connections.
- Set and achieved company defined sales goals.
Hairstylist
ColorCounter
12.2020 - 06.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Sales Coordinator
Republic Services
06.2019 - 07.2020
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
- Collaborated with cross-functional teams to identify and address customer needs.
- Successfully drove new product lines to increase annual profits by 100%.
Banker
Multiple Banks
06.2004 - 09.2018
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
Education
Certificate - Cosmetology
Bellus Academy
Poway, CA11.2020
Bachelor of Arts - Fine Arts
Wayne State University
Detroit, MI05.2004
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Detail-orientated
- Customer Consultation
- Schedule Management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- CA Licensed Cosmetologist
- Strong leader
- Sales expertise
- Outstanding client retention
About Me
Professionally, I have been in Banking/Finance for 10+ years and when I moved to California, I decided to change careers and complete my cosmetology degree. I love both industries - while they are different, they can be similar. Personally, I love to travel and take pride in my work. I am seeking an opportunity that will allow me to grow and utilize the education and experience of my past.
Timeline
Outside Sales Representative
Salon Services PRO
03.2023 - 11.2023
Hairstylist
Strands Aveda Salon & Spa
10.2022 - Current
Hairstylist
ColorCounter
12.2020 - 06.2022
Sales Coordinator
Republic Services
06.2019 - 07.2020
Banker
Multiple Banks
06.2004 - 09.2018
Certificate - Cosmetology
Bellus Academy
Bachelor of Arts - Fine Arts
Wayne State University
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