Olivia Powers
San Diego,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Wellness Lounge Day Spa
03.2023 - Current
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new team members on company procedures, customer service and issues.
- Handled assignments independently with good judgement and critical thinking skills.
- Created eye-catching merchandise displays to boost retail sales.
- Used knowledge of current trends and company information to create social media content.
Cashier
Urbane Cafe
09.2022 - 09.2023
- Took orders accurately and efficiently, both in person and over the phone.
- Engage with dine-in guests to ensure their experience is positive.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Learned duties for various positions and provided backup at key times.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
Front desk
Ladies First Fitness and Spa
06.2020 - 07.2022
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
- Supported group fitness instructors by preparing classrooms before classes began and ensuring all necessary equipment was available.
- Collaborated with personal trainers to ensure seamless communication of client schedules and needs.
- Improved member retention by consistently following up on expired memberships and offering renewal incentives.
- Updated social media accounts with new posts to engage current and prospective members.
Cashier
Cinemark
10.2016 - 03.2020
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Assisted with training new employees on all aspects of concessions cashier duties, fostering a supportive work culture.
- Adhered to company policies regarding refunds and exchanges, ensuring consistent application across all transactions.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
- Enhanced audience experience by efficiently guiding patrons to their designated seats and providing helpful assistance.
- Streamlined communication among staff members by utilizing walkie-talkies for real-time updates on show progress and patron needs.
- Ensured accessibility accommodations were provided for patrons with disabilities or special needs when necessary.
- Maintained professional demeanor to represent venue and create positive impression.
Education
AA for Transfer - Political Science
San Diego Mesa College
Skills
- Fast-paced environment
- Multi-tasking
- Client engagement
- Problem resolution
- Customer Service
- Time Management
- Team Collaboration
- Oral and writing communication
- Appointment Scheduling
- POS system operations
- Inventory Management
Timeline
Front Desk Receptionist
Wellness Lounge Day Spa
03.2023 - Current
Cashier
Urbane Cafe
09.2022 - 09.2023
Front desk
Ladies First Fitness and Spa
06.2020 - 07.2022
Cashier
Cinemark
10.2016 - 03.2020
AA for Transfer - Political Science
San Diego Mesa College
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