Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Olivia Poynter

New Albany,IN

Summary

I am a detail-oriented individual who has experience with multitasking. I am eager to learn and extremely adaptable in work environments. I have experience working individually and on teams. I am able to communicate professionally and can collaborate with ease to meet goals. I have 5 + years of satisfactory customer service experience in multiple settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Donor Center Technician

Immunotek Bio Centers
02.2024 - 01.2025
  • Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
  • Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
  • Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
  • Strengthened quality control measures by consistently adhering to established guidelines and best practices during all donation procedures.

Bakery Manager

Kroger
01.2023 - 02.2024
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.

Mental Health Technician

Rivendell Behavioral Health Hospital
01.2022 - 11.2022
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.

Assistant Store Manager

Houchens IGA
12.2019 - 01.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

College in Cyber Security -

Vanderbilt University
Nashville, TN
01.2025

High school diploma -

Barren County High School
Glasgow, KY
05.2017

Skills

  • Computer skills
  • Leadership
  • Deescalation
  • Cash handling
  • Problem solving
  • Microsoft Office
  • Medical office experience
  • Organization
  • Microsoft Excel
  • Conflict management
  • Customer service
  • Communication skills

Certification

  • Driver's License
  • CPR, American Heart Association, 01/01/22 to 01/01/24
  • First Aid, American Heart Association, 01/01/22 to 01/01/24

Timeline

Donor Center Technician

Immunotek Bio Centers
02.2024 - 01.2025

Bakery Manager

Kroger
01.2023 - 02.2024

Mental Health Technician

Rivendell Behavioral Health Hospital
01.2022 - 11.2022

Assistant Store Manager

Houchens IGA
12.2019 - 01.2022

High school diploma -

Barren County High School

College in Cyber Security -

Vanderbilt University

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Olivia Poynter