Olivia Prudhomme
Urbana,IL
Summary
I have worked in a variety of customer service roles for 8 years and management for 5 years, mainly focused on small business development. I am passionate about the intersection of sustainability, cannabis, and public health. I have dedicated my work experience to improving management skills in team leadership, customer relations, inventory, and e-commerce. My goal is to gain cannabis-industry related expertise to improve community education and access to products, as well as aid in the process managing disabling physical and mental health concerns. I believe cannabis is a powerful tool for the future of public health and local economies.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Greener Goods Shop And Refillery
04.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
USDA Funded Hemp Research Fellow
University Of Vermont
07.2022 - 07.2022
- Followed strict safety protocols, protecting staff and assets while carrying out technical procedures and research protocols.
- Learned new laboratory techniques and applied expertise in carrying out enhanced experiments under supervision of senior lab members.
- Recorded data from research to allow for accurate analysis.
Papermaker
Fresh Press Paper Lab
11.2021 - 05.2022
- Managed time efficiently in order to complete all tasks within deadlines.
- Updated job knowledge through participation in workshops, seminars, and professional associations related to the papermaking field.
- Reduced waste by implementing sustainable practices in the production process.
- Enhanced paper quality by implementing innovative production techniques and processes.
Assistant Manager
Ye Olde Donut Shoppe
09.2019 - 03.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor of Science - Earth, Society, And Environmental Sustainability
University of Illinois At Urbana-Champaign
Champaign, IL05.2025
No Degree - Cannabis Production And Management Certificate
University of Illinois At Urbana-Champaign
Champaign, IL05.2025
Skills
- Teamwork and Collaboration
- Retail Operations Management
- Team Leadership
- Staff Training
- Inventory Management
- Money Handling
- Computer Skills
- Website Management
Timeline
Assistant Manager
Greener Goods Shop And Refillery
04.2023 - Current
USDA Funded Hemp Research Fellow
University Of Vermont
07.2022 - 07.2022
Papermaker
Fresh Press Paper Lab
11.2021 - 05.2022
Assistant Manager
Ye Olde Donut Shoppe
09.2019 - 03.2022
Bachelor of Science - Earth, Society, And Environmental Sustainability
University of Illinois At Urbana-Champaign
No Degree - Cannabis Production And Management Certificate
University of Illinois At Urbana-Champaign
Similar Profiles
Dominique WilsonDominique Wilson
Chief Operating Officer at Foster's RefilleryChief Operating Officer at Foster's Refillery
Tanja HorodchukTanja Horodchuk
Production Worker at DYP RefilleryProduction Worker at DYP Refillery
JEAN PINEDAJEAN PINEDA
PARTNER/ADVOCATE at Good Options RefilleryPARTNER/ADVOCATE at Good Options Refillery
Rebekah KnitterRebekah Knitter
Barista at CocomeroBarista at Cocomero
Dathan EllisDathan Ellis
Crew Member at Champaign County LandscapeCrew Member at Champaign County Landscape