Olivia Puppo

• Managed daily operations, ensuring compliance with healthcare regulations and policies.
• Managed daily administrative tasks to ensure smooth operations within the medical office environment. Handled over 40+ incoming calls, emails, faxes from customers per day.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and patient records.
• Coordinated patient scheduling, optimizing appointment availability and reducing waiting times. Scheduled approximately 30-50 appointments weekly.
• Implemented electronic health record (EHR) systems, enhancing data accessibility and patient information management.
• Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
• Coordinated surgery schedules to optimize operating room utilization and minimize patient wait times.
• Managed inventory of medical supplies, optimizing procurement processes and reducing costs.
• Verified insurance coverage and obtained pre-authorizations.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Processed medical insurance claims and payments.

• Managed all scheduling and administrative tasks for the San Francisco clinics.
• Greeted and assisted patients with check-in procedures.
• Processed payments using credit cards, while maintaining accurate records of transactions.
• Verified patient insurance eligibility and entered patient information into system. This also includes performing insurance verification checks with patients.
• Utilized my administrative knowledge and courtesy to explain procedures and services to patients.
• Provide excellent customer service to patients and medical staff.
• Compiled and maintained patient medical records to keep information complete and up-to-date.

• I was a Technical Sourcer within Early Career Talent Team. I source full time and intern Cloud Support Engineer roles, supporting over 100+ requisitions across multiple positions.
• Currently sourcing for the 2023 Cloud Support Engineer Intern program with a focus on diversity initiatives, averaging 100+ weekly reach outs.
• Supporting hiring process by identifying and contacting qualified candidates, push them through application process, and conduct initial pre-screening assessments.
• Experience working with various applicant tracking systems.
• Operated and maintained applicant tracking and candidate management systems.
• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
• Supporting management by performing administrative tasks when needed
• Limited knowledge of programming languages and databases ( Java, JavaScript, Python, C+,C++, SQL, NoSQL, MongoDB)
• Evaluated strengths and weaknesses of candidates through effective screening.

Responsible for all steps associated with the identification, placement, and management of contract and permanent employees in the applications space within many Fortune 500 clients.

• Consistently develop strong communication channels with internal and external clients by earning respect, and acting with the greatest amount of professionalism

• Identify candidates utilizing our internal database and external job search engines, qualify candidates, perform professional and technical assessments, analyze client needs

• Negotiate wage rates and other terms and conditions of employment with contractors

• Post available job positions on the internet, assist with resume preparation, attend contractor and client lunches, schedule office interviews,complete reference checks and background investigations, build long-term relationships on a foundation of honesty and integrity

• Used Boolean searches to develop applicant portfolios for expected openings.
• Coordinated with IT team leaders to forecast hiring needs and department goals.

• Sold over 100 units during Covid restricted hours.
• Maintain customer relationships during and post- purchase
• Ensure store execution of product merchandising, marketing and POP standards
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Increased sales by offering advice on purchases and promoting additional products.
• Provide technical and product knowledge information to associates and customers
• Attend weekly district sales meetings