OLIVIA PURUGGANAN
Santa Rosa,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
BUSINESS OFFICE CLERK/ADMINISTRATIVE ASSISTANT
DUFFY'S NAPA VALLEY REHAB
3076 Myrtledale Rd, Calistoga, CA
08.2019 - 04.2021
- Provide administrative support in accounts receivables department for 7 substance abuse treatment facilities
- Assist with monthly invoicing to guarantors for continued care
- Charge entry for physician services provided in accordance with policy and procedure
- Review and submit timely claims to third party payors
- Collection and follow-up on outstanding accounts receivables
- Maintaining current collection list and documenting all collection efforts and contacts in patient accounting system.
- Review and resolve accounts with credit balances and requesting refunds and/or adjustments as necessary
- Daily census reconciliation to ensure the accuracy of billed charges and payor contractuals
- Update and maintain administrative logs for claim resubmissions, appeals, rebiills, and adjustments
- Report to business office director of any potential issues which may delay payment and/or issues with specific payors.
- Pulled reports and assembled month end packets for 7 facilities
DATA ENTRY/UPLOADER
CROSSING THE JORDAN
08.2016 - 08.2017
- Input data and uploaded photos to an e-commerce website for online sales department
- Position required close attention to detail, accuracy and analytical skills to establish competitive pricing.
SALES SUPPORT ADMINISTRATOR
CRIVELLER CALIFORNIA CORP
04.2010 - 04.2011
- Provide sales support for sales representatives
- Record keeping of expense logs and maintained customer database
- Generated correspondence for sales leads and assisted in creating sales contracts.
ADMINISTRATIVE ASSISTANT
CRIVELLER CALIFORNIA CORP
12.2005 - 09.2008
- Managed wide-range of office support tasks, including reception, filing, accounts payable/accounts receivables and daily email correspondence
- Maintained strong multi-tasking skills to manage customer service skills, data entry and the day-to-day needs for an efficient office environment
- Managed calendars and provided any administrative support to all personnel
- Managed shipping and receiving for UPS/LTL/Marine Cargo.
Education
Criminal Justice
SAINT LEO UNIVERSITY CENTER FOR ONLINE LEARNING
HEALD BUSINESS COLLEGE
10.1993
Skills
- Maintains excellent interpersonal, customer service and organizational skills
- Thrives well in a detail oriented and organized environment
- Ability to work well in fast-paced environments and prioritize projects
- Accurately maintains record keeping procedures
- Communicates effectively and able to work with little or no supervision
- Team player, teachable and adapts well to change
- Proficient in Microsoft Office
- Filing and Data Entry with accuracy
- Limited accounting (Accounts Receivables/Payables/Time Keeping for payroll)
Timeline
BUSINESS OFFICE CLERK/ADMINISTRATIVE ASSISTANT
DUFFY'S NAPA VALLEY REHAB
08.2019 - 04.2021
DATA ENTRY/UPLOADER
CROSSING THE JORDAN
08.2016 - 08.2017
SALES SUPPORT ADMINISTRATOR
CRIVELLER CALIFORNIA CORP
04.2010 - 04.2011
ADMINISTRATIVE ASSISTANT
CRIVELLER CALIFORNIA CORP
12.2005 - 09.2008
Criminal Justice
SAINT LEO UNIVERSITY CENTER FOR ONLINE LEARNING
HEALD BUSINESS COLLEGE