Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Purvis

Kalispell,MT

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Cashier/Customer Service Manager

Walmart
09.2023 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Problem solving and trouble shooting machines.
  • Duties ranging throughout cashiering, self check monitoring and customer service desk.
  • Checking out tills in the morning and safely handling money.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Grooming Technician

Dee-O-Gee
06.2021 - 07.2023
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Working in a fast paced environment and high stress factors while maintaining an easy flow.
  • Understanding the use of various tools.
  • Booking appointments and track previous appointments on grooming history, as well as being able to remember clients and special circumstances.
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.

Closing Manager

Burger King
08.2016 - 05.2021
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
  • Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
  • Implemented safety measures for the store's end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
  • Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
  • Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
  • Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
  • Improved employee morale by fostering a positive work atmosphere and providing support and guidance to team members when needed.
  • Conducted regular audits of cash handling procedures, ensuring accuracy and compliance with company policies.
  • Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Utilized advanced multitasking skills when managing multiple orders simultaneously without sacrificing quality or consistency.
  • Understood cooking techniques and fundamentals to maximize safe food handling.

Education

High School Diploma -

Flathead High School
Kalispell, MT
05.2019

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • Cash Register Operation
  • Organizational abilities
  • Professionalism and Courtesy
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening

Timeline

Cashier/Customer Service Manager

Walmart
09.2023 - 08.2024

Grooming Technician

Dee-O-Gee
06.2021 - 07.2023

Closing Manager

Burger King
08.2016 - 05.2021

High School Diploma -

Flathead High School

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Olivia Purvis