Olivia Pye
San Francisco,USA
Summary
Enthusiastic and highly responsible student leader with excellent problem solving skills. Team player with strong customer service, and administrative support skills possessing excellent interpersonal and organizational skills. Results and detailed oriented, skilled working courteously, tactfully and patiently with diverse groups. Excellent communication skills within fast-paced work environment. Knowledgeable of JCAHO – HIPPA requirements – over 2 years of front office background.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Sutter Health
San Francisco, CA
09.2025 - 12.2025
- Basic knowledge of insurance policies and procedures, as well as patient billing.
- Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
- Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
- Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
- General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
- Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
- Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
- Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
- Ensure the privacy of each patient’s Protected Health Information (PHI).
- Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.
Patient Access Specialist
John Muir Urgent Care
Walnut Creek, CA
07.2023 - 04.2025
- Verifies insurance eligibility and benefits in all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage.
- When contacting payers directly, utilizes approved scripting.
- Obtains referral, authorization and precertification information and documents this information in system.
- Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due.
- Proactively identifies and leads department process improvement opportunities.
- Maintains up - to - date knowledge of specific admission, registration, and preregistration requirements for all areas.
Urgent care/ Primary care Lead Receptionist
Carbon Health
Alameda, CA
04.2021 - 09.2023
- The first and last interaction with our patients / answering high volume phone calls over 125 calls a day.
- Greeting patients and acting as a resource help patient with resources to ensure they had access to their lab results/ images.
- Understand clinical workflows and service offerings to support accurate scheduling for patients through different modalities.
- Verify insurance and collect copayments.
- Administrative work such as support Center Directors and Managers as well as meeting coordination.
- Act as a liaison between staff and other sites on daily operational, programmatic, and administrative matters to enhance smooth workflow and coordination.
- Attend meetings and daily huddles, assist with reports, and other assigned tasks.
- Ability to multitask and prioritize work effectively.
- Served as primary contact for clinical and non-clinical staff fostering strong relationship with site leadership.
Phlebotomy Lab Assistant Internship
Kaiser Permanente
07.2022 - 12.2022
- Accessioned and verified patient specimens, ensuring accurate labeling and adherence to pre-analytic quality standards.
- Processed incoming samples (centrifuging, aliquoting, sorting) to prepare them for diagnostic testing.
- Provided front-desk support, assisting patients and clinical staff with specimen drop-off, test instructions, and general inquiries.
- Maintained specimen integrity by following strict handling, storage, and transportation protocols.
- Entered, reviewed, and documented lab results in the Laboratory Information System with high accuracy.
- Communicated with clinicians and lab staff to clarify orders, resolve discrepancies, and ensure timely reporting.
- Monitored and restocked laboratory supplies, reagents, and consumables to support continuous workflow.
- Performed equipment cleaning, workspace organization, and compliance tasks to maintain a safe lab environment.
On-Call Nanny / Babysitter
Private Families
01.2019 - Current
- Provided reliable, on-call childcare for infants to children up to 4 years old in private home settings.
- Specialized in caring for newborns, including feeding, diapering, swaddling, and sleep training support.
- Created engaging and developmentally appropriate activities to encourage early learning and motor skills.
- Maintained a safe and nurturing environment while adapting to each family’s specific routines and needs.
- Communicated effectively with parents regarding daily updates, behavior, and any concerns.
- Trusted by multiple families for consistent, flexible care, including evenings, weekends, and last-minute needs.
Education
Phlebotomy -
Contra Costa Medical Career College
Antioch, CA09.2022
High School Diploma - AP Psychology, AVID Program
Vacaville High School
Vacaville, CASkills
- Advanced Bi-Lingual Skills - Spanish speaking/writing
- Proficient in Google Suite
- Google Docs
- Apple products
- Microsoft
- Excel
- IPads
- Desktops
- Connectivity troubleshooting
- MS Word
- Outlook
- Eaglesoft
- Proficient in EPIC
- EMR
- Healthcare software
- Excellent Communication
- Healthcare system navigation
- Attention to detail
- Experience in Leadership
- Scheduling expertise
- Planning and coordination
- Teamwork
- Multitasking Abilities
- Decision-making
- Reliability
- Quality assurance
Certification
CPR/AED/ First Aid
Timeline
Patient Service Representative
Sutter Health
09.2025 - 12.2025
Patient Access Specialist
John Muir Urgent Care
07.2023 - 04.2025
Phlebotomy Lab Assistant Internship
Kaiser Permanente
07.2022 - 12.2022
Urgent care/ Primary care Lead Receptionist
Carbon Health
04.2021 - 09.2023
On-Call Nanny / Babysitter
Private Families
01.2019 - Current
Phlebotomy -
Contra Costa Medical Career College
High School Diploma - AP Psychology, AVID Program
Vacaville High School