OLIVIA PYZOWSKI
Glendale Heights,IL
Summary
Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
Care Continuity
01.2023 - Current
- Directed day-to-day operations by spearheading implementation of short term and long-term strategies to achieve business plan and profitability goals
- Managed scheduling, training and inventory control
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Built strong operational teams to meet process and production demands
- Addressed customer concerns with suitable solutions
- Guided employees on understanding and meeting changing customer needs and expectations
- Identified areas of deficiency and performed root-cause analysis to solve problems
- Analyzed and controlled materials, supplies and equipment operational expenses
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed approximately 20 concierge and incoming calls, emails and fazes from customers and offices.
Operations Associate
Care Continuity
11.2021 - 01.2023
- Identified internal problems and recommended solutions to upper management
- Developed and suggested new strategies and tactics for improvements
- Enforced company policies to align with industry standards
- Coordinated employee schedules according to availability and tracked hours worked
- Scheduled appointments, meetings and interviews for employees and clients
- Answered work phones and routed correspondence to correct parties
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Followed shipping and receiving procedures for goods and materials.
Care Concierge
Care Continuity
01.2021 - 11.2021
- Directed incoming calls and messages to appropriate staff or residents
- Coordinated personal and small business enrollment in health, vision and dental insurance
- Answered questions on diverse topics, including authorization procedures, copay requirements and premiums
- Verified patients' insurance and payment methods during admissions or check-in processes
- Stayed up to date on latest plans, products and services for different types of customers
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements
- Explained policies, procedures and services to patients
Certified Nursing Assistant
Our Lady of Angels
01.2017 - 11.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
MBA - Health Sciences
University of St Francis
Joliet, IL08-2022
Bachelor of Arts - Healthcare Administration
University of St Francis
Joliet 05-2021
High School Diploma -
Joliet Catholic Academy
Joliet, IL05-2017
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
Languages
Polish
Professional Working
Timeline
Operations Manager
Care Continuity
01.2023 - Current
Operations Associate
Care Continuity
11.2021 - 01.2023
Care Concierge
Care Continuity
01.2021 - 11.2021
Certified Nursing Assistant
Our Lady of Angels
01.2017 - 11.2020
MBA - Health Sciences
University of St Francis
Bachelor of Arts - Healthcare Administration
University of St Francis
High School Diploma -
Joliet Catholic Academy
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