Summary
Overview
Work History
Education
Skills
MY DAYS OFF I ENJOY WATCHING FOOTBALL WITH MY FAMILY.
Timeline
Generic

OLIVIA QUINTANA

Victoria,VA

Summary

Proactive Teller and Manager with extensive experience in cash handling, customer service, and operational oversight. Successfully streamlined operations and improved customer satisfaction through process enhancements and staff training. Skilled in transaction processing, conflict resolution, and team leadership, bringing strong work ethic and professionalism to drive business success. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

22
22
years of professional experience

Work History

TELLER

MR.PAYROLL CHECK CASHING
02.2013 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained friendly and professional customer interactions.

Manager's Assistant

PIZZA HUT
05.2006 - 11.2011
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Scheduled meetings and managed calendar.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Liaised between clients and vendors and maintained effective lines of communication.

Manager

THE OTHER STORE
08.2002 - 03.2004
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Education

Victoria College
Victoria, TX
03.2021

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills
  • Cash handling expertise
  • Cash counting
  • Transaction processing accuracy
  • Cash Drawer Balancing
  • Patience and Empathy
  • Conflict resolution techniques
  • Confidentiality and Discretion
  • Sales and Cross-Selling
  • Spanish speaking
  • Customer Service
  • Reliable and Responsible
  • Bank Deposits
  • Team Leadership
  • Payment Processing
  • Sorting and Filing

MY DAYS OFF I ENJOY WATCHING FOOTBALL WITH MY FAMILY.

MY ONE THING THAT I LOVE DOING IS HELPING HOMELESS WOMEN. TO SEE THEM ACCOMPLISH WHAT THEY NEVER THOUGHT THEY COULD NEVER DO, IS SOMETHING I LOVE TO SEE THE SMILE.

Timeline

TELLER

MR.PAYROLL CHECK CASHING
02.2013 - Current

Manager's Assistant

PIZZA HUT
05.2006 - 11.2011

Manager

THE OTHER STORE
08.2002 - 03.2004

Victoria College

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OLIVIA QUINTANA