Olivia Ralston
Daphne,AL
Overview
7
7
years of professional experience
Work History
Inventory Specialist
The Grand Hotel Golf Resort & Spa, Autograph Collection
Point Clear, AL
11.2021 - Current
- Monitor occupancy levels, and adjust room-type inventory for group blocks to maximize straight-line booking and revenue.
- Serve as the primary contact for clients regarding their events to coordinate any room needs.
- Maintain recurring reports that track inventory activity and trends.
- Provide support to the Front Office and Sales and Events departments with group room reservations, availability, and changes.
- Build and manage group blocks, ensuring cohesion and accuracy across multiple systems.
Property Manager
Antelope Exclusive Management
Fairhope, AL
07.2020 - 11.2021
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
Front Desk Associate
The Grand Hotel Golf Resort & Spa, Autograph Collection
Point Clear, AL
08.2018 - 07.2020
- Greeted guests upon arrival and provided excellent customer service.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Managed guest check-in and check-out procedures, reservations and payments.
- Collaborated with other departments within the hotel to ensure smooth operations.
Education
Bachelor of Science - Hospitality And Tourism Management
University of South Alabama
Mobile, AL12-2018
Skills
- Inventory management
- Reservation systems expertise
- Proficiency with numbers
- Inventory reporting
- Client coordination
- Attention to detail
- Hospitality focus
- Critical thinking
- Time management
- Initiative and Self-motivation
Systems
- MARSHA
- PMS
- Passkey
- CI/TY
- OneYield
- CTAC
- MRDW
Timeline
Inventory Specialist
The Grand Hotel Golf Resort & Spa, Autograph Collection
11.2021 - Current
Property Manager
Antelope Exclusive Management
07.2020 - 11.2021
Front Desk Associate
The Grand Hotel Golf Resort & Spa, Autograph Collection
08.2018 - 07.2020
Bachelor of Science - Hospitality And Tourism Management
University of South Alabama