Olivia Rapkin
Summary
Detail-oriented professional with extensive retail management and merchandising experience, seeking to transition into a Merchandising Operations Assistant role. Proven success in leading teams, improving visual merchandising, and driving customer satisfaction. Looking to leverage expertise in costing and market analysis to support dynamic, fast-paced environments.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Zimmermann
Short Hills, NJ
01.2023 - Current
- Demonstrate leadership by training and developing team members based on key performance indicators, focusing on client satisfaction, sales achievement, outreach effectiveness, store presentation, and online order fulfillment.
- Manage all daily functions of retail operations, including inventory management and sales reporting, to ensure accurate product and cost data alignment.
- Generate weekly store reports including sales data, client shopping patterns, traffic trends, product and allocation feedback, aiding in evaluating business performance.
Assistant Manager
Athleta
Wayne, NJ
08.2020 - 01.2023
- Implemented visual directives and seasonal floor sets, using data to improve store layout and merchandise presentation, enhancing cost effectiveness and customer satisfaction.
- Coached and developed a team of 20 associates to meet brand standards and customer expectations, fostering a high-performance culture and increasing efficiency.
- Partnered with the Field Visual team for new store openings, optimizing fixture placement and merchandise setup to support operational processes and timely delivery of product information.
Sales Associate
Athleta
Wayne, NJ
05.2016 - 08.2020
- Enhanced the customer shopping experience through detailed product knowledge and efficient sales techniques, contributing to improved sales performance and customer satisfaction.
- Collaborated on coaching techniques and promotional strategies to boost sales and ensure exceptional customer service, leading to a management position.
Fashion Operations Intern
Kes NYC
New York, NY
09.2019 - 12.2019
- Assisted in preparing merchandise and managing inventory control, using Google Sheets and Excel to maintain optimal stock levels and support cost tracking.
- Updated e-commerce site weekly with new merchandise, including product descriptions and images, to enhance online sales and ensure accurate product information.
- Supported event preparations and ensured timely execution, contributing to smooth operations for trunk shows, sample sales, and photoshoots.
Education
Bachelor of Business Administration (BBA) - Fashion Merchandising
LIM College
New York, NY12.2020
Associate of Fine Arts (AFA) - Fashion Merchandising
County College of Morris
Randolph, NJ12.2018
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Adobe Suites (Illustrator, Photoshop)
- Product Lifecycle Management
- Power Bi
- Visual Merchandising
- Product Knowledge
- Inventory Management
- Customer Service
- Sales Analysis
- Team Collaboration
Timeline
Assistant Store Manager
Zimmermann
01.2023 - Current
Assistant Manager
Athleta
08.2020 - 01.2023
Fashion Operations Intern
Kes NYC
09.2019 - 12.2019
Sales Associate
Athleta
05.2016 - 08.2020
Bachelor of Business Administration (BBA) - Fashion Merchandising
LIM College
Associate of Fine Arts (AFA) - Fashion Merchandising
County College of Morris