Olivia Reilly
Old Tappan,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proficient in collaborating with cross-functional teams to achieve successful outcomes and possessing excellent communication abilities.
Overview
5
5
years of professional experience
Work History
Childcare Provider
Degasperis Family
05.2019 - Current
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Fostered creativity with various arts and crafts projects, stimulating imagination and self expression.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
CycleBar Customer Support
CycleBar
11.2020 - 08.2022
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Maintained detailed records of customer interactions, identifying trends to inform continuous improvement efforts.
- Managed high-volume inbound calls efficiently, providing exceptional service to customers in need of assistance.
- Provided expert guidance for customers navigating complex products or services, leading to greater understanding and satisfaction.
Intern
New York Presbyterian Columbia Medical Center
04.2022 - 06.2022
- Shadowed experienced professionals to gain firsthand insight into specialized medical procedures and protocols.
- Demonstrated adaptability by swiftly rotating through multiple departments, broadening clinical skills and expertise across various specialties.
- Wrote detailed and professional progress notes for each patient, outlining notable events and examinations findings.
- Exercised confidentiality and abided by HIPAA rules and regulations.
Intern
Dental Office Of Dr. Ali Moses
06.2021 - 08.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed proficiency in various dental procedures, such as teeth cleaning, extraction, and cavity filling, ensuring comprehensive care for patients.
- Assisted in the treatment of diverse patient populations, expanding cultural competence within the dental practice.
- Improved patient comfort by providing thorough explanations of dental procedures and addressing concerns.
Server
Dairy Queen
05.2020 - 10.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Participated in regular staff meetings to discuss improvements in workflow efficiency and overall customer experience.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science - Biological Sciences
Fordham University
Bronx, NY05.2026
Skills
- Childcare
- Special Needs Experience
- Patience and Empathy
- Problem Solving
- Organizational Skills
- Food Preparation and Service
Timeline
Intern
New York Presbyterian Columbia Medical Center
04.2022 - 06.2022
Intern
Dental Office Of Dr. Ali Moses
06.2021 - 08.2021
CycleBar Customer Support
CycleBar
11.2020 - 08.2022
Server
Dairy Queen
05.2020 - 10.2020
Childcare Provider
Degasperis Family
05.2019 - Current
Bachelor of Science - Biological Sciences
Fordham University
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