- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- I like trying new recipes and food trends
Olivia Reilly
Mount Holly,NC
Summary
Skilled in disability awareness and multitasking, I excelled at Prospect by enhancing passenger comfort and efficiency, transporting over 100 passengers with special needs. My professionalism and ability to resolve conflicts improved customer satisfaction at the Charlotte airport, where I seamlessly managed high-pressure situations, contributing to a positive team atmosphere and efficient walking flow.
Offering positive and compassionate approach with readiness to learn and develop in supportive environment. Brings foundational understanding of customer service principles and ability to quickly adapt to using mobility equipment and ensuring passenger safety. Ready to use and develop communication and physical assistance skills in the Unit Secretary Atrium Health role.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Ms. Debrah
1127 W Charlotte Ave, Mt Holly, NC 28120
02.2024 - 06.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Wheelchair Agent
Prospect
5501 Josh Birmingham Pkwy, Charlotte, NC 28208
07.2024 - 10.2024
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
- Collaborated with ground staff to ensure seamless coordination of services for passengers requiring special assistance.
- Transported over [Number] passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
- Supported airline operations by promptly responding to gate assignment changes and adapting to schedule adjustments.
- Demonstrated sensitivity to diverse populations, treating all passengers with dignity and respect regardless of their physical limitations or cultural backgrounds.
Education
High School Diploma -
East Gaston High School
1744 Lane Rd, Mt Holly, NC 2812005-2024
No Degree - Bachelors of Science in Nursing
Chamberlain University
2015 Ayrsley Town Blvd #10A, Charlotte, NC 2827309-2028
Skills
- Disability awareness
- Professionalism and courtesy
- Check-in processes
- Performance improvements
- Passenger assistance
- Emergency procedures
- Customer service
- Strong multitasking
- Conflict resolution
- Active learning
- Assertiveness
Interests
Timeline
Wheelchair Agent
Prospect
07.2024 - 10.2024
Restaurant Hostess
Ms. Debrah
02.2024 - 06.2024
High School Diploma -
East Gaston High School
No Degree - Bachelors of Science in Nursing
Chamberlain University