Summary
Overview
Work History
Education
Skills
Certification
Job Title
Timeline
Generic

Olivia Riojas

San Antonio,TX

Summary

Results-driven retail professional with a strong background in customer service and operational efficiency. Maintains organization and accuracy in fast-paced environments while delivering exceptional customer experiences. Proficient in Microsoft Excel and effective in interpersonal communication, enhancing team success and streamlining operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Kohl's
New Braunfels, USA
04.2023 - 07.2023
  • Provided customer service, operated cash register, and supported daily store operations, ensuring organization and accuracy in busy retail environment.
  • Provided support to customers during their shopping experience by addressing inquiries and directing them to product locations.
  • Operated checkout system with accuracy and efficiency, highlighting attention to detail in transactions.
  • Processed customer returns and exchanges, ensuring clear communication and professionalism throughout the process.

After-School Group Leader

YMCA
Cibolo, USA
08.2019 - 01.2023
  • Supervised elementary students and managed daily activities in structured, fast-paced environment, ensuring organization, clear communication, and safety.
  • Coordinated daily routines and schedules to minimize disruptions and enhance group flow.
  • Maintained organized records of attendance, activities, and behavior to track student engagement and progress.
  • Collaborated with team members to ensure efficient operations and a safe program environment

Education

Bachelor of Arts - Environmental Studies

University of Texas At San Antonio
San Antonio, TX
01-2028

Skills

  • Customer service communication
  • Interpersonal communication
  • Adaptability
  • Attention to detail
  • Organization
  • Multitasking
  • Data entry
  • Document organization
  • Microsoft Word
  • Microsoft Excel
  • Google Docs
  • Sheets (Google & Microsoft)
  • PowerPoint (Google & Microsoft)
  • Slides (Google & Microsoft)
  • Microsoft Publisher
  • Basic troubleshooting
  • Typing speed 30 WPM
  • Structured procedures
  • Protocols
  • Diverse populations
  • Professional communication

Certification

Adult & Pediatric CPR / AED Certified, American Red Cross

Job Title

Aspiring Unit Clerk

Timeline

Retail Sales Associate

Kohl's
04.2023 - 07.2023

After-School Group Leader

YMCA
08.2019 - 01.2023

Bachelor of Arts - Environmental Studies

University of Texas At San Antonio
Olivia Riojas