Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Rios

Humble

Summary

Dynamic customer service professional with proven expertise at CMC Construction Services, excelling in problem-solving and active listening. Recognized for enhancing customer satisfaction through effective communication and critical thinking. Fluent in Spanish, adept at managing high-stress situations while ensuring accurate cash application and account reconciliation.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

CMC Construction Services
01.2016 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled and distributed incoming customer sales calls proficiently.
  • Responded to customer requests for products, services, and company information.
  • Created, balanced and submitted daily cash sale reports to be applied at the accounting team level.
  • Processed customer returns from creating return to submitting information to the accounting team for proper account or cash sale credit. Provided customers with copies of credits upon request.
  • Organized product packets for use during inventory for over 5000 products
  • Maintained customer communication by reaching out regarding pending sales orders.
  • Prepare cash for daily bank deposit.
  • Organized lunch and learns with vendors for team members' continuing education of products provided.

Cash Application Specialist

CMC Construction Services
11.2001 - 01.2016
  • Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
  • Assisted with month-end close procedures, including account reconciliations and variance analysis reporting.
  • Adjusted off open balances to tax codes when required.
  • Applied open credits to balances when applicable.
  • Collaborated with cross-functional teams to ensure accurate and timely cash application processing.
  • Filed reports and posted daily batches through FACTS (CRM Application)
  • Prevented potential revenue loss by identifying duplicate payments or overpayments before finalizing the cash application process.
  • Achieved consistent customer satisfaction through proactive communication and problem resolution.
  • Supported credit control efforts by accurately applying payments against outstanding invoices, received through a lockbox and applied to accounts through FACTS (CRM Application).
  • Sorted payments into batches by segmenting each payment by business unit and scanning into database.
  • Applied cash and wires to corresponding customer accounts based on remittance details provided by customers. Reached out to customers for payment clarification when needed.
  • Reconciled accounts receivable to general ledger.
  • Applied cash/credit card payments from over 25 branches by applying daily cash sales reports.

Accounts Receivable/Accounts Payable/Receptionist

Bell Barcelona/CMC Construction Services
12.1998 - 11.2001
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Applied payments to customer accounts.
  • Entered and researched documents for incoming material.
  • Prepared documentation for timely and accurate payment to vendors.
  • Invoiced customers for purchased products.

Legal Assistant

Torres Law Firm
10.1997 - 12.1998
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Handled payments on client accounts.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
  • Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
  • Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
  • Contacted clients to schedule appointments and discuss progress of cases.

Education

Associate of Science - Legal Assistant

Alvin Community College
Alvin, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Spanish (fluent)
  • Problem Solving
  • 10 key proficiency

Timeline

Customer Service Representative

CMC Construction Services
01.2016 - Current

Cash Application Specialist

CMC Construction Services
11.2001 - 01.2016

Accounts Receivable/Accounts Payable/Receptionist

Bell Barcelona/CMC Construction Services
12.1998 - 11.2001

Legal Assistant

Torres Law Firm
10.1997 - 12.1998

Associate of Science - Legal Assistant

Alvin Community College

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