Olivia Rivers
Box Springs,GA
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialize in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences.
Overview
7
7
years of professional experience
Work History
Bartender
Pistol Annie's
Box Springs, MI
01.2024 - 12.2025
- Prepared and served a variety of beverages to customers.
- Maintained cleanliness and organization of the bar area.
- Assisted customers with drink selections and recommendations.
- Managed cash register and processed customer payments efficiently.
- Stocked bar supplies and replenished inventory as needed.
- Engaged with patrons to create a welcoming atmosphere.
- Followed health and safety regulations for food and beverage handling.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Attended regular training sessions to stay updated on new products or trends.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Arranged bottles and glasses behind bar to make attractive displays.
- Managed accurate bar tabs and processed cash and credit card transactions.
Clothing Sales Associate
Target
Columbus, MI
04.2021 - 03.2023
- Processed customer transactions efficiently at the register.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and returns accurately during shifts.
- Stocked shelves with merchandise to ensure availability for customers.
- Provided exceptional customer service to enhance shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers in selecting clothing and accessories to enhance their shopping experience.
- Maintained store presentation standards by organizing displays and restocking merchandise.
- Processed transactions accurately using point-of-sale systems and handled cash management.
- Provided product knowledge to customers, promoting features and benefits of clothing items.
- Collaborated with team members to achieve sales goals and maintain a positive work environment.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction and loyalty.
- Trained new associates on store policies, procedures, and customer service best practices.
- Participated in inventory management tasks, including stock counts and loss prevention efforts.
- Greeted customers and provided excellent customer service.
- Maintained a neat and organized sales floor.
- Folded and hung clothing items according to store standards.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Operated the cash register to complete transactions.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Cleaned fitting rooms after each customer use.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Answered phone calls from customers regarding inquiries about products or services offered by the store.
- Restocked shelves with new merchandise as needed.
- Created displays that highlighted featured items or seasonal trends.
Restaurant Hostess
Texas Roadhouse Restaurant
Columbus, MI
09.2018 - 02.2019
- Greeted and welcomed guests with friendly, attentive service.
- Managed reservation systems to optimize seating arrangements.
- Coordinated waitlists and communicated wait times to guests.
- Assisted servers by providing menu information and answering questions.
- Maintained cleanliness and organization of the host stand area.
- Collaborated with team members to ensure smooth restaurant operations.
- Handled guest inquiries and resolved concerns professionally and efficiently.
- Supported special events by setting up seating and coordinating logistics.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
Education
Marion County High School
Box Springs, Ga Skills
- Preparing cocktails
- Customer service
- Cash handling
- Inventory management
- Food and beverage knowledge
- Beverage recommendations
- Communication skills
- Time management
- Team collaboration
- Conflict resolution
- Friendliness in service
- Promotion of menu items
- Service-oriented mindset
- Fluency in [language]
- Performance improvement
- Ordering bar supplies
- Bar operations management
- Clear and effective communication
- Inventory
- Suggestive selling
- Point of sale systems
- Cleanliness and hygiene
- Patience and tolerance
- Outstanding customer service
- Professional appearance
- Handling difficult customers
- Conversant in [language]
- Cash register operation
- Able to stand [number] hours
- Marketing and sales experience
- Customer service expertise
- Salesmanship
- Excellent judgment
- Outgoing personality
- Payment processing
- Basic accounting
- Multilingual in [languages]
Languages
American sign language
Professional
Timeline
Bartender
Pistol Annie's
01.2024 - 12.2025
Clothing Sales Associate
Target
04.2021 - 03.2023
Restaurant Hostess
Texas Roadhouse Restaurant
09.2018 - 02.2019
Marion County High School