RANDI ROBINSON
Bessemer,USA
Summary
To obtain a position within the company that will allow me to utilize my skills in becoming a valuable asset and in helping the company reach its goals.
Overview
25
25
years of professional experience
Work History
Special Services Coordinator
Blue Cross and Blue Shield of Alabama
01.2014 - Current
- Provide supportive services to marketing, our special groups, LTC, onsite case manager nurses; located at our in-network hospitals. Communicate with members via email and chat, as well as, in person when volunteering in the lobby at our 420 building. Sale Medicare and individual plans.
Customer Service Specialist
Blue Cross and Blue Shield of Alabama
01.2005 - 01.2014
- Answered inbound calls; approximately 60-80 calls a day. Advised and educated customers in reference to benefits, claims, or billing for healthcare services. Completed special projects from manager and sat in for Team Leaders by answering questions and taking supervisor calls. Assisted with provider and ITS calls.
Customer Service Specialist
Region's Bank
01.2001 - 01.2005
- Assisted customers with the accounts. Quickly deciphering their needs to provide the best solution. Sold existing customers new banking services and products.
Education
Business
Faulkner University
Bay Minette, ALSkills
- Strong interpersonal skills
- Effective written and oral communication
- Licensed health insurance agent
- Problem solving
- Empathetic
- Strive for excellence
- Experienced in Microsoft Word, Power Point, Excel
- Independent decision making
Accomplishments
Completed Momentum
Timeline
Special Services Coordinator
Blue Cross and Blue Shield of Alabama
01.2014 - Current
Customer Service Specialist
Blue Cross and Blue Shield of Alabama
01.2005 - 01.2014
Customer Service Specialist
Region's Bank
01.2001 - 01.2005
Business
Faulkner University
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