Olivia Rocha
Lansing
Summary
Collaborative leader fostering an engaged and empowering work culture through effective partnership with coworkers. Proven track record of building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Offers hands-on experience in managerial work, showcasing talent for navigating challenges and finding innovative solutions. Possesses strong problem-solving skills and proactive approach to new tasks. Recognized for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Server
Meat Southern BBQ
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Passed on Management position to focus on studies
Manager
Meat Southern BBQ
10.2017 - 03.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Defined clear targets and objectives and communicated to other team members.
Shift Manager/Key Holder
Bubble Island
07.2014 - 11.2016
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
Host
Flap Jack Restaurant
07.2012 - 03.2014
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Education
Bachelor of Arts - Professional Communication
Siena Heights University
Adrian, MI08.2025
No Degree - Michigan Transfer Agreement Program
Lansing Community College
Lansing, MI12.2023
High School Diploma -
Waverly High School
Lansing, MI06.2013
Skills
- Adaptability and Flexibility
- Leadership and Team Management
- Customer Service
- Accountability
- Verbal and Written Communication
- Technologically Competent
- Staff Management
- Multitasking
- Professional and Courteous
- Interpersonal Relations
Timeline
Server
Meat Southern BBQ
06.2021 - Current
Manager
Meat Southern BBQ
10.2017 - 03.2020
Shift Manager/Key Holder
Bubble Island
07.2014 - 11.2016
Host
Flap Jack Restaurant
07.2012 - 03.2014
Bachelor of Arts - Professional Communication
Siena Heights University
No Degree - Michigan Transfer Agreement Program
Lansing Community College
High School Diploma -
Waverly High School
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