Olivia Rocha

Longhorn Catering for businesses including Cobb EMC. Catering was not buffet style, the guests had a set menu of either or, servers would take the orders, call them out to kitchen staff and run them to the correct positions and tables. Catering events had up to 60 guests at a time.

• Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
• Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
• Arranged linens and table settings according to seating plan and event theme.
• Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
• Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
• Provided exceptional customer service during large events, ensuring guest satisfaction and a seamless dining experience.
• Collaborated with kitchen staff to coordinate timely food service and maintain order accuracy.
• Managed table settings and ensured cleanliness of dining areas before, during, and after events.
• Assisted in event setup and breakdown, optimizing workflow efficiency for high-volume catering services.
• Provided friendly, courteous service to create memorable moments for guests.

• Delivered exceptional customer service, enhancing dining experience through attentive communication.
• Managed multiple tables efficiently, ensuring timely food and beverage delivery to guests.
• Trained new servers on menu items, service protocols, and customer engagement techniques.
• Resolved guest complaints promptly, maintaining high satisfaction levels and repeat business.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Participated in team meetings to share best practices and improve operational efficiency in service delivery.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

• Provided exceptional customer service during high-volume shifts, ensuring guest satisfaction and repeat business.
• Managed multiple tables efficiently while prioritizing guest needs, resulting in streamlined service flow.
• Implemented upselling techniques that increased beverage sales and improved overall check averages per table.
• Resolved customer complaints swiftly, demonstrating strong problem-solving skills and commitment to guest satisfaction.
• Served food and beverages promptly with focused attention to customer needs.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Hookline and Schooner is a small family owned coastal tavern in Smyrna Georgia, I started as a server then started managing there.

• Oversaw daily operations to enhance service delivery and customer satisfaction.
• Managed daily restaurant operations, ensuring high standards of service and customer satisfaction.
• Motivated staff to perform at peak efficiency and quality.
• Oversaw food preparation and monitored safety protocols.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Fostered positive work environment, leading to decrease in staff turnover.
• Implemented cost-saving strategies, reducing waste through meticulous inventory management.
• Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
• Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
• Improved overall customer satisfaction by implementing new service standards and staff training programs.
• Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

A court appointed special advocate for children in foster care You are assigned to a case where you build a relationship with the kid/kids then go to court and advocate for their best interest.

• Advocated for children's best interests in court proceedings and legal settings.
• Collaborated with social workers, educators, and families to develop comprehensive care plans.
• Conducted thorough case assessments to identify needs and resources for children and families.
• Facilitated communication among stakeholders to ensure informed decision-making and support.
• Prepared detailed written reports, documenting all relevant case information for review by judges and other stakeholders.
• Assisted in court proceedings, presenting comprehensive reports on case findings and progress updates.
• Ensured timely completion of court-ordered actions by diligently following up with involved parties.
• Adapted to changing case dynamics, demonstrating flexibility and resilience in the pursuit of children''s best interests.
• Developed individualized strategies for each child''s unique circumstances, addressing their specific needs effectively.
• Upheld high standards of professionalism as a volunteer advocate, representing CASA in a positive and responsible manner.
• Promoted educational success through regular school visits and coordination with teachers and counselors.
• Advocated for the best interests of children during permanency planning discussions, contributing to stable placements.
• Contributed to positive case outcomes through diligent monitoring and documentation of case progress.
• Fostered open communication between all parties involved in a case, ensuring that everyone remained informed about important developments.
• Maintained confidentiality while working with sensitive information, adhering to ethical guidelines set forth by CASA organization.
• Supported family reunification efforts, facilitating visitations and maintaining open lines of communication.
• Facilitated the resolution of conflicts between parties involved in cases, fostering a collaborative approach toward best outcomes for children.
• Maintained positive relationships with community to build and nurture dynamic partnerships.

• Greeted and seated guests, ensuring a welcoming atmosphere.
• Managed reservation system to optimize seating efficiency.
• Coordinated with kitchen and wait staff to streamline service flow.
• Trained new hostesses on customer service standards and procedures.
• Handled guest inquiries and resolved complaints promptly and professionally.
• Monitored dining area for cleanliness and readiness, addressing issues proactively.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating call ahead logs simultaneously.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Backed up servers by checking on tables and retrieving items for guests.