Olivia Rock

I track and file insurance claims across various online insurance platforms as well as maintain an extensive digital and physical inventory. I perform data entry using medical software and microsoft products, update and maintain digital medical records, communicate effectively and often with patients and the laboratory, and troubleshoot peripheral hardware and software for a staff of 50.

After 6 months of employment at Gayton Animal Hospital, I was promoted to Technician Supervisor. This role includes the normal duties of a technician with the addition of managing my peers and educating new hires. Other duties included implementing and insuring proper lab protocols, writing procedures and standards of practice, maintaining all medical/laboratory equipment and records of maintenance. One of my personal accomplishments is programming "packages" in the veterinary practice software for making medical billing easier and faster for employees.