Olivia Rodriguez
Riverside,CA
Summary
Knowledgeable Sales Manager with over eighteen years of experience, bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations, and increase bottom-line profitability. Organized and systematic, with natural relationship-building and leadership talents.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Old Navy
Ontario, California
05.2024 - Current
- Coordinated visual merchandising strategies to enhance store presentation.
- Analyzed sales reports to identify trends and inform decision-making.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Implemented loss prevention strategies to minimize shrinkage in-store.
- Managed daily operations of the store, including scheduling and supervising staff.
- Motivated and led team members to work together to achieve targets.
- Evaluated current processes within the store environment to identify areas of improvement.
Assistant General Manager of Operations
Old Navy
Ontario, CA
02.2021 - 04.2024
- Educated operations team on best practices, company policies, and service excellence standards.
- Assisted in interviewing and hiring employees to match organizational needs.
- Communicated clear action plans to enhance operational activity execution.
- Prepared weekly schedules ensuring floor coverage adhered to fiscal guidelines.
- Motivated employee performance through thorough evaluations and mentoring initiatives.
- Created and secured employee personnel files, maintaining confidentiality of sensitive data.
- Guided new hires through onboarding, clarifying documentation requirements for HR processes.
- Reviewed payroll actions for accuracy, ensuring compliance with company policies and regulations.
General Manager
New York & Company
Burbank, CA
03.2018 - 09.2020
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Administered employee discipline through verbal and written warnings.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created effective business plans to focus strategic decisions on long-term objectives.
Assistant Manager of Merchandising
New York & Company
Burbank, CA
08.2015 - 02.2018
- Conducted regular walk-throughs to address and rectify store appearance issues.
- Trained staff on effective merchandising techniques and customer engagement.
- Oversaw store layout adjustments to enhance customer shopping experience.
- Created visual merchandising displays that followed corporate standards for brand consistency.
- Organized and prioritized projects.
- Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
- Executed special projects and promotional events to drive brand awareness and increase customer engagement.
Education
High School Diploma -
Rubidoux High School
Jurupa Valley, CA06.2023
Skills
- Recruitment and Hiring
- Management Team Building
- Customer Service Management
- Visual merchandising
- Sales forecasting
- Strategic planning
Timeline
Assistant General Manager
Old Navy
05.2024 - Current
Assistant General Manager of Operations
Old Navy
02.2021 - 04.2024
General Manager
New York & Company
03.2018 - 09.2020
Assistant Manager of Merchandising
New York & Company
08.2015 - 02.2018
High School Diploma -
Rubidoux High School
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