Olivia Rodriguez
Ephrata,WA
Summary
Reliable Fast Food Worker experienced in food and beverage preparation and maintaining clean, inviting spaces to enhance customer experience. Delivered exceptional service through accurate order handling, cash processing, and in-depth knowledge of food safety and menu options. Contributed to team success by fostering effective communication and collaboration, ensuring efficient operations during peak hours.
Overview
2
2
years of professional experience
Work History
McDonald's Crew Member
Ephrata McDonalds
Ephrata, WA
04.2024 - 03.2026
- Greeted Ephrata McDonald's guests at front counter and drive-thru
- Delivered high-quality customer service during peak hours to enhance guest satisfaction.
- Took accurate food orders using POS register system
- Talked pleasantly with customers while taking orders and promoted a positive image for the business.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Handled cash, card payments, and receipts at the register
- Processed payments on a cash register and counted back bills and change to patrons.
- Prepared burgers, fries, and beverages according to McDonald's standards to meet customer expectations.
- Assembled and served meals according to specific guest requirements.
- Packaged meals and checked orders before handoff to guests
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked kitchen supplies and service stations throughout shifts
- Worked with crew members to support smooth restaurant operations
- Maintained safe food handling practices to prevent germ spread.
- Cleaned counters, dining areas, and equipment to maintain sanitation
- Scrubbed and polished counters to remove debris and food.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Brewed and served coffee and tea with preferred add-ins.
- Tailored orders to address customer allergies and gluten concerns.
- Guided guests to restrooms and other amenities for convenience within the facility.
- Managed buffet inventory and reported stock levels to kitchen management.
- Guided guests to restrooms and other amenities for convenience to restrooms and other amenities within the facility.
- Managed buffet inventory and reported stock levels to kitchen management.
Education
undefined
Ephrata High School
Ephrata, WA06.2025
Skills
- Point of sale
- Cash handling
- Payment processing
- Food safety
- Order accuracy
- Food and beverage service
- Beverage preparation
- Food assembly
- Cleaning and sanitation
- Sanitation standards
- Shift coordination
- Menu knowledge
- Customer service
- Customer engagement
- Effective communication
- Written communication
- Attention to detail
- Time management
- Team collaboration
- Team player
- Upselling techniques
- Equipment upkeep
- Schedule management
- Professional demeanor
- Cleaning and sanitizing
Timeline
McDonald's Crew Member
Ephrata McDonalds
04.2024 - 03.2026
undefined
Ephrata High School