Olivia Rosales
Monrovia,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. An encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Microsoft Office.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Kiosk Manager
Starbucks, Barista
11.2022 - 11.2023
- Raised property accuracy and accountability by creating new automated tracking method.
- Trained and guided team members to maintain high productivity and performance metrics.
- Arranged special marketing initiatives and in-store promotions successfully.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Led and motivated sales team to meet and exceed sales goals.
- Facilitated effective communication among team members, encouraging collaboration towards shared goals.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Conducted regular performance evaluations for team members, providing constructive feedback for professional growth.
- Optimized staffing schedules to balance customer service needs with labor cost management objectives.
- Fostered a positive work environment, leading to increased employee retention rates
Medical Administrative Assistant
Parklane Dental
01.2023 - 06.2023
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Executed record filing system to improve document organization and management.
- Authored business documents to organize and emphasize information quickly and effectively.
- Reduced claim denials by effectively communicating with healthcare providers to obtain necessary documentation and information.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Utilized various software programs to process customer payments.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Verified insurance of patients to determine eligibility.
Assistant Manager
Little Caesars Pizza
07.2013 - 07.2015
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed strong working relationships with staff, fostering a positive work environment.
- Created employee schedules to align coverage with forecasted demands.
Education
Education of Individuals With Multiple Disabilities
Iowa Central Community College
Fort Dodge, IAEducation of Individuals With Multiple Disabilities
Pasadena City College
Pasadena, CAHigh School Diploma -
Azusa High School
Azusa, CA 05.2001 -
Skills
Interpersonal Skills
Reliability
Multitasking Abilities
Organizational Skills
Customer Service
Adaptability and Flexibility
Excellent Communication
Interpersonal Skills
HIPAA Compliance
Invoice Processing
Patient Referrals
Payment Scheduling and Collection
Patient Care
Data Entry Efficiency
Patient Scheduling Expertise
File Maintenance
Insurance Verification
Certification
I did an internship while employed as a receptionist at The Mortgage Group in Covina CA. My mentor Rick Starr allowed me to study and take the course for my realtor license from June 2020 to August 2022
Timeline
Medical Administrative Assistant
Parklane Dental
01.2023 - 06.2023
Kiosk Manager
Starbucks, Barista
11.2022 - 11.2023
Assistant Manager
Little Caesars Pizza
07.2013 - 07.2015
High School Diploma -
Azusa High School
05.2001 -
Education of Individuals With Multiple Disabilities
Iowa Central Community College
Education of Individuals With Multiple Disabilities
Pasadena City College