Olivia Rose
Brandywine,MD
Summary
Assistant Teacher passionate about helping children complete tasks and learn new concepts. Skilled at evaluating student progression to facilitate learning and growth. Caring and compassionate with students from diverse backgrounds and with different learning styles.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Co-Owner/Operator
Rose Portraits
01.2021 - Current
- Reduced operational risks while organizing data to forecast performance trends.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed day-to-day business operations.
- Paid attention to detail while completing assignments.
- Worked well in team settings, providing support and guidance.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased company sales by 20%
- Managed daily business operations, resulting in smooth workflow and enhanced productivity.
- Evaluated competitor strategies in order to stay ahead of industry by adopting innovative approaches tailored specifically towards our unique target audience.
Consumer Care Agent
Sykes-Alpine Access
09.2019 - 01.2021
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Handled and promptly resolved over 60 customers complaints per day to maintain professional relationships.
- Verified and improved quality standards by analyzing customer service metrics.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Obtained client information by answering telephone calls.
- Followed up on customers' inquiries to assess satisfaction with provided solutions
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services
Cleaner
ServiceMaster
08.2016 - 08.2018
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Maintained well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Developed and implemented comprehensive cleaning plan for entire building.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Emptied trashcans and transported waste to collection areas.
Teacher's Aide Volunteer
Prince George's Public Schools
05.2013 - 06.2016
- Copied, organized and distributed classroom assignments or other paperwork.
- Studied and implemented latest information on specific subjects and learning strategies.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Taught courses under guidance of senior instructors.
- Supported student learning objectives through personalized and small group assistance.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Supported classroom maintenance and upkeep, organizing books and materials.
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZ 11.2010 - 11.2017
Skills
Sales Tracking
Records Organization and Management
Written Communication
Organizational Skills
Attention to Detail
Self Motivation
Reliability
Time Management
Inventory Tracking and Management
Small business operations
Timeline
Co-Owner/Operator
Rose Portraits
01.2021 - Current
Consumer Care Agent
Sykes-Alpine Access
09.2019 - 01.2021
Cleaner
ServiceMaster
08.2016 - 08.2018
Teacher's Aide Volunteer
Prince George's Public Schools
05.2013 - 06.2016
Bachelor of Science - Elementary Education
Grand Canyon University
11.2010 - 11.2017