Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Rosengren

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Greenhouse Worker

Green Valley Greenhouse
02.2023 - 02.2024
  • Unloaded plants and nursery items from delivery trucks.
  • Assisted customers with finding requested plants and flowers.
  • Improved overall greenhouse efficiency by maintaining clean and organized workspaces.
  • Planted, cultivated and harvested various types of trees, shrubs, and plants.
  • Facilitated smooth workflow among team members through clear communication and effective delegation of responsibilities.
  • Strengthened team performance by collaborating on various greenhouse tasks and sharing knowledge with colleagues.

Lead Sales Associate

Ulta Cosmetics
06.2022 - 10.2022
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Greeted customers and provided product advice to increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Trained, coached, and mentored new sales associates for maximum performance.

Specialist

GCI Communication
02.2022 - 06.2022
  • Followed all company policies and procedures to deliver quality work.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Verified continuity of computer and telephone system services for users..
  • Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.

Receptionist

Onyx Salon And Spa
12.2018 - 07.2019
  • Scheduled and confirmed appointments
  • Answered and directed incoming calls using multi-line telephone system
  • Maintained daily calendars, set appointments with clients
  • Processed payments and updated accounts to reflect balance changes
  • Managed more than 75 incoming calls per day
  • Assisted 15 visitors per hour by directing to appropriate personnel
  • Handled payment processing and provided customers with receipts and proper bills and change.

Education

Associate of Arts - English

University of Alaska Anchorage
Anchorage, AK
03.2023

Skills

  • Customer Service
  • Data entry proficiency
  • Complaint Handling
  • Empathy Display
  • Computer Skills
  • Understanding Customer Needs
  • Calm Under Pressure
  • Problem Resolution
  • Microsoft Office
  • Product Knowledge
  • Complaint resolution

Timeline

Greenhouse Worker

Green Valley Greenhouse
02.2023 - 02.2024

Lead Sales Associate

Ulta Cosmetics
06.2022 - 10.2022

Specialist

GCI Communication
02.2022 - 06.2022

Receptionist

Onyx Salon And Spa
12.2018 - 07.2019

Associate of Arts - English

University of Alaska Anchorage

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Olivia Rosengren