Olivia Rose Yorton
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Transplant Assistant
Froedtert Hospital
11.2024 - Current
- Review incoming faxes daily and scan any documents to update the patient chart.
- Enhanced patient care by coordinating and scheduling transplant evaluations and follow-up appointments.
- Update various departments to upcoming evaluation dates and times.
- Maintained accurate and up-to-date patient records for Nurse Coordinators and Providers, contributing to efficient decision-making processes during transplant candidacy assessments.
- Provided compassionate support to patients'' families as they navigated complex healthcare systems during challenging times via email, phone, and MyChart.
Health Unit Coordinator - 2NT Trauma/ACS Unit
Froedtert Hospital
06.2022 - 11.2024
- Manage the desk of an inpatient unit, providing clerical and system coordination and support.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Use discretion with patient information, privacy, and HIPPA laws.
- Responded to patient call lights to expedite appropriate follow-through.
- Assist staff with minor technology issues and downtime procedures.
- Communicate hospital policy to patients and visitors, as well as assist with any questions.
- Order and maintain office, coffee, and medical supplies for the inpatient unit.
- Discuss Medicare information/forms with patients and direct them to the appropriate party for additional questions.
- Problem solve and de-escalate various situations.
- Assembled and maintained patient medical records and other documents related to patient care.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
Guest Relations Representative
Froedtert Hospital
05.2021 - 06.2022
- Actively greet staff, patients, and visitors to create an exceptional first impression.
- Assist patients with looking up appointments and wayfinding/navigating on campus.
- Coordinate with various departments to check in visitors using Epic and HID systems.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Communicate hospital policy to customers and assist with any questions.
- Handled high-pressure situations with professionalism and empathy, mitigating potential conflicts before escalation.
Care Center Claims Representative
American Family Insurance
01.2018 - 12.2020
- Utilized problem solving skills to assist customers and agents with questions regarding claims, repairs, rental, and payment status via phone, email, and text
- Filed auto and property claims for customers in a timely fashion daily
- Actively maintained and worked an inventory of claims and escalated claims as needed
- Entered small scale payments within a claim using an online database
- Remained up to date on appropriate paperwork from customers and agents on a daily basis
Customer Service Representative
Capitol-Husting
05.2016 - 05.2017
- Assisted customers and sales representatives with questions regarding product pricing, inventory, invoice inquiries, and payment inquiries via phone and email
- Processed orders, credits, and product returns/exchanges for customers and sales representatives in a timely fashion daily
- Coordinated with other departments to assure that accounts would receive their orders on requested days and/or time frames
- Used an online database to enter payments to update customers accounts receivable
- Remained up to date on appropriate paperwork from sales representatives on a daily basis
- Organized and returned paperwork to the appropriate departments once completed
- Helped enter inventory data on a monthly basis
Education
B.A in Communication Studies -
University of Wisconsin - La Crosse
01.2015
Skills
- EPIC Super User
- Proficient in Microsoft Office
- Educational preceptor
- Communication and interpersonal skills
- Electronic health records management
- Confidentiality and ethics
- Teamwork and collaboration
- Problem-solving
Timeline
Transplant Assistant
Froedtert Hospital
11.2024 - Current
Health Unit Coordinator - 2NT Trauma/ACS Unit
Froedtert Hospital
06.2022 - 11.2024
Guest Relations Representative
Froedtert Hospital
05.2021 - 06.2022
Care Center Claims Representative
American Family Insurance
01.2018 - 12.2020
Customer Service Representative
Capitol-Husting
05.2016 - 05.2017
B.A in Communication Studies -
University of Wisconsin - La Crosse
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