Olivia Rounds
Birmingham
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. With a willingness to take on added responsibilities to meet team goals. Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
State of Alabama
Birmingham
10.2024 - Current
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and secure filing systems.
- Ensure accurate record-keeping through diligent data entry and effective database management of sensitive information.
- Promotes a positive work environment through effective communication skills, and fostering professional relationships.
- Thoroughly file and archive outdated records as necessary for efficient retrieval when needed.
- Support senior staff by scheduling meetings and preparing crucial documents.
Debit Card Specialist
Cadence Bank
Birmingham
05.2024 - 10.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Youth Services Aide
State of Alabama
08.2023 - 03.2024
- Created workshops for youth to improve communication skills, teamwork, and cooperation.
- Introduced students to positive and creative outlets such as drawing and poetry.
- Intervened in crises to obtain support for clients and reduce escalation or recurrence risks.
- Supported clients through the development of new life skills, obtaining resources, and transitioning back to society.
- Tracked service activities and outcomes against outlined plans and goals.
Childcare Director
Boys & Girls Club of Delaware
11.2022 - 04.2023
- Operated under licensing guidelines to protect the health, safety, and well-being of children.
- Engaged with parents and families to build positive relationships for children to thrive.
- Planned and monitored curriculum and program activities to create fun and engaging learning experiences.
- Controlled financial development of the childcare program.
- Complete and submit reports and perform other administrative tasks as needed or directed, including the purchase of care reimbursements.
Teen Director
Boys & Girls Club of Delaware
06.2022 - 11.2022
- Facilitate a well-rounded, well-organized teen program that encompasses all of the Core Program Areas.
- Assist in the financial development of the teen department.
- Participated in community events to promote services and engage with the public.
- Partnered with local organizations to expand access to social and community services.
- Assure that administrative duties are completed on time.
- Provided leadership, guidance and support to staff members.
Youth Care Specialist II
Stevenson House Detention Center
10.2021 - 06.2022
- Completed clear and concise documentation of youth behavior and actions.
- Oversees and assumes an active, participatory role in the daily activities of an assigned group of youth including recreation, education, rehabilitation and treatment activities, meal personal hygiene, and maintaining living quarters.
- Observe youth's behavior and adjustment to programs and exchange written and oral reports on those observations with other staff daily.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
Substitute Teacher
Kelly Education
02.2020 - 03.2021
- Uphold classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Education
Bachelor of Science - Behavioral Science
Wilmington University
Skills
- Conflict Resolution
- Time Management
- Programming Planning
- Customer service
- Effective communication
- Mail distribution
- Data entry
- Computer proficiency
- Schedule Management
- Creative Problem Solving
Timeline
Administrative Assistant
State of Alabama
10.2024 - Current
Debit Card Specialist
Cadence Bank
05.2024 - 10.2024
Youth Services Aide
State of Alabama
08.2023 - 03.2024
Childcare Director
Boys & Girls Club of Delaware
11.2022 - 04.2023
Teen Director
Boys & Girls Club of Delaware
06.2022 - 11.2022
Youth Care Specialist II
Stevenson House Detention Center
10.2021 - 06.2022
Substitute Teacher
Kelly Education
02.2020 - 03.2021
Bachelor of Science - Behavioral Science
Wilmington University
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