Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Rowe

Tomball,TX

Summary

Dynamic Team Manager with a proven track record at Panera Bread, excelling in employee training and staff scheduling management. Enhanced team productivity through effective coaching and conflict resolution, fostering a positive work environment. Skilled in conducting interviews and maintaining high customer satisfaction, ensuring repeat business through exceptional service.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Pet Sitter

Camp Bow Wow And Home Buddies
03.2014 - Current
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Communicated professionally with pet owners via phone and text.

Team Manager

Panera Bread
03.2017 - 08.2025
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Conducted phone and in person interviews with participants to assess eligibility.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Answered phone calls and answered questions from potential customers.
  • Resolving any problems a customer had in store or when they called the store to complain.
  • Called vendors with any service requests needed.
  • Wrote the schedules and distributed to the employees in a timely manner.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Helped catering coordinator in taking orders and making sure that everything was printed out so that they could do their jobs correctly.
  • Ensured that the bakers did their job and followed the pan ups for the following day sales.

Food Service Worker

CST Brands
07.2013 - 03.2017
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
  • Learned who the regulars are and start preparing their food once they pulled up.
  • Prepped new items for the next day so that were ready to be used.
  • Wash and put away all dishes used during the shift.

Associate Trainer

Cafe Express
07.2008 - 08.2013
  • Mentored employees during probationary period to answer questions and offer improvement strategies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Plated and presented all dishes to match established restaurant standards.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.

Education

No Degree - Basics

Lonestar College
The Woodlands, TX

High School Diploma -

Klein Collins Highschool
Spring, TX

Skills

  • Customer focus
  • Staff scheduling management
  • Influencing skills
  • Employee training
  • Conducting interviews
  • Proficient in managing disputes

Certification

  • ServeSafe Certification

Timeline

Team Manager

Panera Bread
03.2017 - 08.2025

Pet Sitter

Camp Bow Wow And Home Buddies
03.2014 - Current

Food Service Worker

CST Brands
07.2013 - 03.2017

Associate Trainer

Cafe Express
07.2008 - 08.2013

No Degree - Basics

Lonestar College

High School Diploma -

Klein Collins Highschool

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Olivia Rowe