Olivia Rowland

Served as Alternate Responsible Officer for Department of State designated visa sponsor.

• Developed framework for recruiting and sponsoring international educators on J visa.
• Reviewed government documents to ensure compliance with Department of State regulations.
• Created promotional materials and implemented social media strategies for program outreach.
• Drafted and proofed legal agreements K-12 schools and international recruiting partners.
• Managed 200+ teachers and their families throughout their time in the US.
• Provided administrative for office operations, including personnel training, SOP writing, contract proofing, and more.
• Provided technical support including troubleshooting, computer setup, and other basic IT tasks.

• Facilitated international hospitality talent acquisition for upscale hotels and restaurants nationwide using J visa categories.
• Established and nurtured relationships with approximately 50 properties to guide them through the J visa process.
• Educated clients on Department of State regulations to ensure compliance in hiring processes.
• Coordinated communication between J visa candidates and U.S. properties, streamlining onboarding.
• Maintained accounting and communications effectively during global pandemic to support business continuity.

• Executed cash transactions while ensuring customer satisfaction in a fast-paced environment.
• Trained new employees on policies and procedures to enhance team integration.
• Managed personnel distribution and employee schedules as Team Lead.
• Conducted nightly closing duties, including product inventory and drawer balancing.
• Participated in Grand Openings as a corporate trainer to ensure brand consistency.

• Handled inbound customer calls in a fast-paced call center environment at a rate of 8-10 calls per hour.
• Investigated trouble tickets to resolve customer issues efficiently.
• Utilized company database to verify accounts and maintain confidential customer information.
• Mediated in-store issues between customers and sales personnel, ensuring smooth operations.
• Cultivated strong relationships with customers to drive satisfaction and loyalty.

• Maintained schedules to ensure optimal coverage of front of house operations.
• Cross-trained in bookkeeping, tool rental, hardware, gardening, and plumbing departments.
• Provided backup support for cashiers and customer service to sustain workflow.
• Handled cash transactions accurately and transported funds between departments.
• Utilized effective time management skills to prioritize tasks efficiently.
• Managed personnel conflicts and employee reviews, implementing disciplinary actions as necessary.
• Applied knowledge of multiple POS systems to enhance transaction processes.
• Communicated clearly with team members to foster collaboration and efficiency.
• Participated in Employee Engagement Committee, kids programs, and community non-profit opportunities.

• Managed all inbound customer phone calls while delivering face-to-face service in customer service and sales.
• Prepared online orders for pickup or shipping, ensuring accuracy and timeliness.
• Demonstrated effective time management by balancing multiple tasks throughout the work day.
• Developed strong telephone etiquette to enhance customer interactions and guarantee satisfaction.
• Handled cash transactions with precision and attention to detail for both sales and returns.
• Maintained positive customer relations through proactive communication and support.

• Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.