Olivia Ruch
Twentynine Palms
Summary
Dynamic and results-oriented professional with a proven track record at the Army Corps of Engineers, enhancing customer satisfaction through meticulous attention to detail and exceptional organizational skills. Skilled in effective communication and team collaboration, consistently exceeding targets and fostering positive relationships. Expert in time management, adept at prioritizing tasks to achieve outstanding outcomes.
Overview
6
6
years of professional experience
Work History
Office Maintenance and Cleaning- Contractor
Army Corps of Engineers
07.2017 - 08.2020
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Provided excellent customer service by addressing client concerns promptly and professionally.
Family Readiness Assistant
Volunteer
09.2017 - 08.2020
- Served as a liaison between FRG members and command staff, addressing concerns or issues in a timely manner.
- Supported new military families during their transition into the community by offering guidance on available resources and services.
- Assisted in the coordination of annual family readiness events like picnics or holiday parties that fostered camaraderie among military families.
- Enhanced family readiness by providing timely information and resources to military families.
- Conducted regular assessments of program effectiveness, identifying areas for improvement and implementing necessary changes.
Mystery Shopper
Best Mark
02.2015 - 10.2017
- Evaluated employee performance through discreet interactions, assessing their knowledge, professionalism, and problem-solving skills.
- Contributed to the development of effective marketing strategies through analyzing promotional materials and tactics within stores.
- Strengthened brand reputation by ensuring consistent implementation of company standards across multiple locations.
- Completed comprehensive reports outlining findings from mystery shopping visits to provide actionable insights for clients.
Sales Associate
Carolina Cider Company
07.2016 - 04.2017
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
Education
Associate of Arts - The College of Arts and Sciences
The Ohio State University
Columbus, OH2011
High School Diploma - undefined
Northmor High
Galion, OH2009
Skills
- Organizational Skills
- Effective Communication
- Time Management
- Attention to Detail
- Reliability
- Team Collaboration
- Adaptability and Flexibility
- Self Motivation
- Task Prioritization
- Analytical Thinking
Timeline
Family Readiness Assistant
Volunteer
09.2017 - 08.2020
Office Maintenance and Cleaning- Contractor
Army Corps of Engineers
07.2017 - 08.2020
Sales Associate
Carolina Cider Company
07.2016 - 04.2017
Mystery Shopper
Best Mark
02.2015 - 10.2017
High School Diploma - undefined
Northmor High
Associate of Arts - The College of Arts and Sciences
The Ohio State University
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