Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Rucks

Smackover,AR

Summary

Seasoned ServSafe Instructor/Proctor and former Assistant Store Manager at Sonic Drive-in, I excel in innovative thinking and project management, enhancing food safety and customer satisfaction. My expertise in adult learning and strategic communication led to the development of comprehensive policies, significantly improving operational standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Serv Safe Instructor/Proctor

Servsafe
Chicago, IL
10.2024 - Current
  • Provided training for staff on proper food handling techniques, sanitation practices, and safe work habits.
  • Trained personnel on proper cleaning techniques aimed at eliminating microbial hazards from work surfaces and equipment utilized in manufacturing operations.
  • Provided guidance on proper labeling requirements for all products manufactured or distributed.
  • Developed and implemented comprehensive food safety policies and procedures.

Assistant Store Manager

Sonic Drive-in
Camden, Arkansas
05.2024 - Current
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Ensured compliance with all safety regulations throughout the store premises.

Fountain Operator/Shift Manager/Switchboard Operator

Sonic Drive-in
Russellville, AR
10.2022 - 01.2024
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Repaired or replaced defective parts of the fountain system as needed.
  • Maintained safe food handling practices to prevent germ spread.

Carhop

Sonic Drive-in
El Dorado, AR
10.2020 - 06.2021
  • Reported issues with customers and orders to supervisors.
  • Delivered food and beverages directly to customers' vehicles with a friendly demeanor.
  • Maintained safe food handling practices to prevent germ spread.
  • Offered condiments, utensils, and napkins as part of the service.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Managed multiple orders simultaneously, optimizing delivery time and customer satisfaction.

Education

Bachelor of Science - Industrial Engineering Technology

University of Southern Mississippi
Hattiesburg, MS
12-2025

Skills

  • Expertise in subject matter
  • Adult learning
  • Innovative thinking
  • Time management
  • Critical thinking
  • Logical reasoning
  • Strategic communication
  • Computer-aided design
  • Project management abilities
  • 2D and 3D renderings
  • 3D printing expertise

Certification

ServSafe: Food Protection Manager Certification 08/03/2023

Certified ServSafe Instructor/Proctor 10/24/2024

Timeline

Serv Safe Instructor/Proctor

Servsafe
10.2024 - Current

Assistant Store Manager

Sonic Drive-in
05.2024 - Current

Fountain Operator/Shift Manager/Switchboard Operator

Sonic Drive-in
10.2022 - 01.2024

Carhop

Sonic Drive-in
10.2020 - 06.2021

Bachelor of Science - Industrial Engineering Technology

University of Southern Mississippi

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Olivia Rucks