Olivia Rushton
Wheelock,TX
Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 3 years of related experience. Hardworking team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Service Advisor/Warranty Administrator
Allen Samuels Chevrolet GMC
10.2019 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Gathered paperwork and contacted customers to book appointments.
- Modified, updated and processed existing policies.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Processed and recorded new policies and claims.
- Coordinated with contracting department to resolve payer issues.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Posted payments to accounts and maintained records.
Front Desk Clerk
Holiday Inn Express Hotel/Best Western
06.2018 - 10.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Hostess
Red Lobster
03.2018 - 06.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Lead Server
Dixie Cafe
10.2017 - 03.2018
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Franklin High School
Franklin, TX05.2017
Skills
- Records Review
- Appointment Booking
- Customer Retention
- Electronic Filing System
- Microsoft Office
- Timelines and Milestones
- Complaint Handling
- Critical Thinking
- Error Reviews
- Records Maintenance
- Security Procedures
- Solution Creation
Timeline
Service Advisor/Warranty Administrator
Allen Samuels Chevrolet GMC
10.2019 - Current
Front Desk Clerk
Holiday Inn Express Hotel/Best Western
06.2018 - 10.2019
Hostess
Red Lobster
03.2018 - 06.2018
Lead Server
Dixie Cafe
10.2017 - 03.2018
High School Diploma -
Franklin High School
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