Olivia Russell
Greenville
Summary
Dynamic Operations Administrator with experience in KPI tracking and data analysis at Signature Solar LLC. Expertise in customer engagement, conflict resolution, and enhancing team collaboration. Proven ability to support strategic initiatives and drive operational excellence aligned with organizational goals. Committed to leveraging skills for continued growth and innovation.
Overview
2
2
years of professional experience
Work History
Operations Administrator of Strategic Sales
Signature Solar LLC
11.2024 - Current
- Supported departmental objectives by tracking and reporting KPIs effectively.
- Created and maintained customer-facing documents and internal training materials.
- Identified trends in operational data, driving process improvements and resource allocation.
- Aligned operational goals with strategic initiatives through cross-functional team collaboration.
- Streamlined administrative tasks, ensuring organized scheduling and meeting coordination.
- Managed customer service processes including claims, refunds, and resolution tasks.
Marketing/Ecommerce Specialist
Bob's Distributing, Inc.
04.2024 - 11.2024
- Enhanced brand visibility through diverse marketing channels: social media, email, and print.
- Analyzed consumer data trends, shaping effective marketing strategies for targeted campaigns.
- Executed market research to evaluate competitors and identify industry opportunities.
- Designed targeted email campaigns for lead generation and nurturing potential clients.
- Coordinated promotional events, ensuring successful planning and engagement with attendees.
- Supported sales initiatives with engaging social media content and promotional materials.
Marketing Intern
East Texas A&M University
09.2023 - 03.2024
- Increased brand visibility through innovative marketing strategies and targeted promotional initiatives.
- Developed effective content strategies tailored for various digital media platforms and channels.
- Performed comprehensive market research to identify emerging business opportunities and target customer segments.
- Analyzed market trends to refine marketing approaches and enhance overall strategic direction.
- Contributed to the formulation of detailed marketing plans that supported sales and revenue growth.
- Identified key demographics and consumer preferences to inform future marketing campaigns and initiatives.
- Collaborated with team members to ensure consistency and alignment in brand messaging and positioning.
Education
Master of Science - Business Administration
East Texas University
Commerce, TX05-2024
Bachelor of Science - Business Administration
East Texas A&M University
Commerce, TX08-2023
Associate of Science - Business Administration And Management
Macomb Community College
Warren, MI05-2021
Skills
- Verbal and written communication
- Customer engagement
- Customer support
- KPI tracking
- Data analysis
- Operations management
- Trained in NetSuite, Salesforce, & Hubspot
- Google / Microsoft Proficient
- Data entry
- Conflict resolution
- Administrative support
- Multitasking
Timeline
Operations Administrator of Strategic Sales
Signature Solar LLC
11.2024 - Current
Marketing/Ecommerce Specialist
Bob's Distributing, Inc.
04.2024 - 11.2024
Marketing Intern
East Texas A&M University
09.2023 - 03.2024
Master of Science - Business Administration
East Texas University
Bachelor of Science - Business Administration
East Texas A&M University
Associate of Science - Business Administration And Management
Macomb Community College