Olivia Rutzen

Hardworking and outgoing employee offering trainability and great customer service skills. Professional while maintaining safe play areas and sanitation standards. Remains patient when communicating with guests and staff. Energetic, responsible student that completes assignments on time with accuracy. Follows through on commitments and goes above and beyond what is asked as evident by her dedication to her managerial role for the Varsity baseball team.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.

I was the manager for my schools varsity volleyball and baseball teams for 3 years. Duties include keeping statistics, inventory, managing projects, fundraising, photography, managing social media pages, and game day communications. I also assisted with the Crystal Lake Raiders football team to increase my community involvement.