Olivia Sager
Marcellus,NY
Summary
Dynamic and supportive professional with experience at Onondaga Community College, excelling in customer service and conflict resolution. Proven ability to enhance student engagement through effective activity planning and compliance with regulations. Skilled in POS systems and maintaining accurate records, ensuring a safe and welcoming environment for all.
Overview
2
2
years of professional experience
Work History
Resident Assistant
Onondaga Community College Residence Life Office
07.2024 - 12.2024
- Served as an information resource for residents regarding campus services.
- Monitored assigned areas for cleanliness and security purposes.
- Conducted regular room inspections to ensure compliance with housing policies.
- Conducted weekly floor meetings to discuss safety protocols, campus resources, and upcoming events.
- Maintained accurate records of incidents that occurred in the residence hall.
- Assisted students with problem resolution through mediation and conflict management techniques.
- Promoted diversity awareness by creating informative bulletin boards or hosting special events addressing relevant issues.
- Coordinated student events such as movie nights, game nights, and other social activities.
- Provided guidance to first year students transitioning into college life.
- Maintained student safety by enforcing compliance with campus rules.
Financial Aid Assistant
Onondaga Community College Financial Aid Office
07.2023 - 12.2024
- Advised students of any additional documents required for processing their applications.
- Verified enrollment status of current students prior to disbursing funds.
- Resolved discrepancies between reported family income levels on tax returns versus those stated on FAFSA forms.
- Provided counseling services to students on budgeting and debt management issues related to their financial aid awards.
- Responded to inquiries from students regarding the status of their financial aid application or award package.
- Processed student loan requests, verifying accuracy of information and ensuring compliance with federal regulations.
Cashier
Kinney Drugs
03.2023 - 05.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Verified customer age requirement for alcohol or tobacco purchases.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Used suggestive selling techniques to promote add-on sales.
- Processed refunds for worn, damaged and broken merchandise.
Janitorial Cleaner
Patty Williams
07.2023 - 11.2023
- Sweep and mop floors, hallways, lobbies, restrooms, offices and other areas.
- Dust furniture, walls, machines and equipment.
- Clean windows, glass partitions and mirrors using soapy water or other cleaners, sponges and squeegees.
- Clean window coverings including blinds and draperies.
- Vacuum carpets and rugs with industrial vacuum cleaner.
- Disinfect operating rooms, patient rooms, bathrooms, kitchens and other areas in healthcare facilities.
- Clean laboratory equipment such as glassware or culture dishes according to prescribed methods.
- Maintain all janitorial equipment in a safe working condition.
- Replace light bulbs when needed.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Move heavy furniture for deep cleaning purposes if necessary.
- Check restroom supplies levels; replenish supplies as needed.
- Stocked, sanitized, cleaned and inspected restrooms.
- Disposed of waste and gathered individual trash bags to place in receptacles.
- Notified superiors of damaged fixtures, dispensers and furniture or building issues.
- Read and followed company, customer and safety rules, policies and procedures.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Replenished supply of hand soap, paper towels and other consumables.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Transported trash and hazardous waste to appropriate disposal area.
Cashier
Tops Friendly Markets
09.2022 - 11.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Helped with purchases and signed customers up for rewards program.
- Processed refunds for worn, damaged and broken merchandise.
Education
Associate of Arts - Liberal Arts And Sciences
Onondaga Community College
Syracuse, NY12-2024
Skills
- Time management
- Team player
- Supportive
- Activity planning
- Returns Processing
- POS Systems
- Customer Assistance
- Customer Service
- Drawer Balancing
- ID Verification
- Order Taking
- Cleaning and Sanitizing
- Ordering and Stocking
- Regulatory Compliance
- Customer Service Excellence
- Guest Inquiries
- Product Knowledge
- Customer Relations
- Written and Verbal Communication
- Cash Drawer Balancing
Accomplishments
I participated in Civil Air Patrol, a cadet program that taught me many valuable skills that I still use today. It also helped me connect with my community and understand the importance of helping others.
Timeline
Resident Assistant
Onondaga Community College Residence Life Office
07.2024 - 12.2024
Financial Aid Assistant
Onondaga Community College Financial Aid Office
07.2023 - 12.2024
Janitorial Cleaner
Patty Williams
07.2023 - 11.2023
Cashier
Kinney Drugs
03.2023 - 05.2024
Cashier
Tops Friendly Markets
09.2022 - 11.2023
Associate of Arts - Liberal Arts And Sciences
Onondaga Community College
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