Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Sanders

North Las Vegas

Summary

Trained in OFSLL, Artiva, ACSS, Excell, Microsoft Word use and administration with knowledge of debt collection laws, troubleshooting, data entry, excellent written and verbal communication. Dedicated to excellent customer service and best-in-class collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Redemption Specialist

Credit Acceptance
11.2022 - Current
  • Provided exceptional customer service, addressing client inquiries regarding redemption policies and procedures.
  • Streamlined the redemption process for increased efficiency and improved customer experience.
  • Fostered a positive work environment by collaborating effectively with team members and sharing knowledge to improve overall departmental performance.
  • Conducted thorough research on relevant market trends to provide informed guidance on investment redemptions.
  • Implemented process improvements that reduced errors and increased the overall efficiency of the redemption department.

Collections Agent

Wyndham Vacation Ownership
08.2019 - 11.2022
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.

Technical Support Representative

Asurion
03.2016 - 06.2019
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Pharmacy Helpdesk

Express Scripts
06.2014 - 09.2016
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Provided remote support for offsite employees, ensuring seamless access to company resources regardless of location.
  • Enter and maintain prescription data while utilizing patient pharmacy benefits.
  • Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
  • Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.

Technical Support Representative

Sitel
09.2013 - 03.2014
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

Education

High School Diploma -

Green Valley High School
Henderson, NV
06.2006

Skills

  • Negotiation Techniques
  • Industry Awareness
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Effective Communication
  • Decision-Making
  • Relationship Building
  • Data Entry
  • Self Motivation
  • Account Reconciliation
  • Written Communication

Timeline

Redemption Specialist

Credit Acceptance
11.2022 - Current

Collections Agent

Wyndham Vacation Ownership
08.2019 - 11.2022

Technical Support Representative

Asurion
03.2016 - 06.2019

Pharmacy Helpdesk

Express Scripts
06.2014 - 09.2016

Technical Support Representative

Sitel
09.2013 - 03.2014

High School Diploma -

Green Valley High School

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Olivia Sanders