Olivia Sanders
Masontown,PA
Summary
Demonstrated exceptional multitasking and customer service skills, both in healthcare and hospitality, with a strong work ethic and professional demeanor. Skilled in appointment scheduling and problem resolution, I consistently improved service quality and patient satisfaction. Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
2
2
years of professional experience
Work History
Patient Services Coordinator
Sydney Phillips
10.2023 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
Server
Pasty Frisco
07.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Albert Gallatin High School
Uniontown, PA06.2023
Skills
- Patient Registration
- Strong Organization
- Appointment Scheduling
- Healthcare Systems Knowledge
- Customer Service
- HIPAA Compliance
- Attention to Detail
- Resolving Problems
- Strong Work Ethic
- Professional Appearance
Additional Information
My name is Olivia Sanders, to get to know me a little more here are some fun facts about myself. I live at home with my parents, our cat Nix and my sisters dog Beau. I am very family oriented, outgoing and great in group settings, I work well by myself and with others. I like to keep a positive yet professional tone in the work environment.
Timeline
Patient Services Coordinator
Sydney Phillips
10.2023 - Current
Server
Pasty Frisco
07.2022 - 04.2023
High School Diploma -
Albert Gallatin High School
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