Summary
Overview
Work History
Education
Skills
Accomplishments
Internship
Certification
Timeline
Generic

Olivia Santiago

West Henrietta,NY

Summary

Fresh Public Health Professional with insightful leadership including experience directing and improving work through effective employee motivational strategies, policy enforcement and effective communication. Proficient in best practices, completing responsibilities and ensuring a safe and health promoting environment. Use of creative and analytical approach to day-to-day problem-solving while providing persons with any needed resources inside and outside of work.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Leader

OC Enterprises LLC
11.2021 - Current
  • Coordinate shifts and communicate effectively with staff optimizing skills of everyone to ensure positive, productive and healthy work environment.
  • Provide resources to coworkers to any issues that may impact their performance or home life.
  • Conduct staff meetings and provide safe and effective work environment.
  • Complete paperwork at end of night balancing drawers up to $9,000.
  • Perform daily checks on all appliances and maintain appliances to avoid any issues or fires.
  • Contact any distributing companies to ensure stock of ingredients and take stock ensuring proper disposal of hazardous materials and food waste.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed and implemented new processes and procedures to streamline operations.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.

Night desk Assistant

Suny Brockport
01.2020 - 01.2023
  • Greeted up to 50 guests at front desk establishing positive rapport while managing check-in process
  • Document all alcohol coming into residence hall and assess Age Identification to prevent illegal activities
  • Report any incidents in residence hall to correct individual and know any needed resource information to readily give out if needed while increasing awareness of these resources
  • Maintained accurate records with diligent data entry, ensuring information was up-to-date and easily accessible.
  • Enhanced communication between departments by acting as a liaison, relaying relevant information accurately and efficiently.
  • Maintain COVID-19 guest policies and protocol.

Team Member

Sharel Ventures LLC
01.2017 - 01.2021


  • Filled out daily shift log to record amount of food prepared, used and leftover and disposed of any old or unsafe foods were disposed of properly.
  • Kept drawer balanced by accurately and processing cash, credit and debit payments ensuring the cash in the drawer was correct while handing out the right amount of money per each order.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations keeping all touchpoints clean and ensuring health of customers were maintained.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Addressed guest needs, questions, or concerns to create optimum experience while addressing and resolving any grievances brought to attention and relaying any issues to the appropriate individuals.
  • Worked in a team environment using communication skills and teamwork to use each crew members strengths to ensure quick, enjoyable and exemplary experiences for customers.
  • Responsible for enforcing COVID-19 guest policies and protocols.
  • Developed strong cooperative relationships with coworkers and managers.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.

Education

Bachelor of Science in Public Health and Health Education -

Suny Brockport
Brockport, NY
12.2023

High School Diploma -

Rush-Henrietta Senior High school
Henrietta, NY
06.2019

Skills

  • Guest Safety
  • Quality Standards
  • Staff Management & Leadership
  • Time Management
  • Health & Safety Regulations
  • Issue & Conflict Resolution
  • Public health advocacy
  • Customer Advocacy
  • Health and Wellness Advocacy

Accomplishments

  • Wrote a Community Resource Guide for the 6 counties served by the Cancer Services Program of the Finger lakes Region
  • Participated in creating outreach materials and educational materials for the uninsured for free Cancer screenings.

Internship

Cancer services program of the finger lakes region, Rochester, NY, 08/2023, 12/2023, Tasked with outreach by educating people who call about age-appropriate breast, cervical and colorectal screenings in the Finger Lakes Region. Helping eligible clients navigate enrollment to the program and serving as a guide to the communities we serve.

Certification

  • Youth Mental Health First Aid Training - 4/13/2023

Timeline

Shift Leader

OC Enterprises LLC
11.2021 - Current

Night desk Assistant

Suny Brockport
01.2020 - 01.2023

Team Member

Sharel Ventures LLC
01.2017 - 01.2021

Bachelor of Science in Public Health and Health Education -

Suny Brockport

High School Diploma -

Rush-Henrietta Senior High school

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Olivia Santiago