Olivia Savage
Richardson,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Cowboys Fit
2022.08 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Sales and Service Expert
24 Hour Fitness
2020.05 - 2022.08
- Completed call documentation while speaking with customers.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
Assistant General Manager
24 Hour Fitness
2019.06 - 2020.03
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
Operations Manager
24 Hour Fitness
2018.02 - 2019.06
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
BBA - Management
Harding University
Searcy, AR05.2015
Skills
- Business Management Principles
- Corporate Social Responsibility
- Manage Budgets
- Microsoft Outlook
- Staff Management
Certification
CPR/AED Infant-Adult
Timeline
Operations Manager
Cowboys Fit
2022.08 - Current
Customer Sales and Service Expert
24 Hour Fitness
2020.05 - 2022.08
Assistant General Manager
24 Hour Fitness
2019.06 - 2020.03
Operations Manager
24 Hour Fitness
2018.02 - 2019.06
BBA - Management
Harding University
CPR/AED Infant-Adult
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