Olivia S. Baskin
Mobile
Summary
Experienced, detailed – oriented, and highly organized Administrative Assistant with over 22 years of proven success supporting executives, managing office operations, and ensuring the smooth and efficient functioning of day-to-day administrative tasks. I am skilled in calendar management, correspondence, document preparation, and customer service. Recognized for maintaining professionalism, discretion, and attention to detail in high-paced environments. Additionally, I am proficient in Microsoft Office Suite, scheduling systems, and handling sensitive information with confidentiality. I am adept at multitasking, problem-solving, and streamlining administrative workflows to support organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Sage Health
09.2024 - Current
- Serve as the primary liaison between patients, healthcare providers, and insurance representatives to ensure seamless care coordination and patient satisfaction.
- Schedule and manage appointments, follow-ups, and diagnostic procedures across multiple providers and departments.
- Verify insurance eligibility, obtain prior authorizations, and address billing inquiries to facilitate timely and accurate claims processing.
- Educate patients on care plans, treatment expectations, and available resources to promote engagement and understanding.
- Maintain accurate, up-to-date patient records in compliance with HIPAA and organizational standards.
- Resolve patient concerns with professionalism and empathy, ensuring a positive experience throughout the continuum of care.
- Collaborate with clinical and administrative teams to streamline workflows, enhance service delivery, and support quality improvement initiatives.
- Maintain effective working relationships with other coworkers and surrounding agencies.
Administrative Assistant
City of Prichard City Clerk’s Office
01.2021 - 01.2023
- Processed applications for new and renewed business licenses, ensuring compliance with all local, state, and federal regulations.
- Review business applications to verify accuracy of documents, including identification, tax filings, and zoning requirements.
- Maintained effective working relationships with other coworkers and surrounding agencies.
- Worked directly with business owners and applicants to gather necessary information, answer questions, and explain licensing procedures.
- Monitored and track license renewals and expirations, sending reminders to businesses to ensure timely renewal submissions.
- Collaborated with other departments such as zoning, tax, and health departments to verify that applicants meet all necessary requirements.
- Excellent oral, written and interpersonal communication skills, and the capacity to multitask in a structured work environment.
- Claims for settlement to citizens, and the public
- Processed claims for auto damage to city owned property
- Processed claims for workers' compensation
- Regulatory Compliance (e.g., State Laws, HIPAA, etc.)
- Time Management & Case Prioritization
- Verification of insurance
- Maintained accurate records of all licensing transactions and documents
- Prepared and processed invoices for business license fees, ensuring proper documentation and payment records.
- Assisted in the development and implementation of policies and procedures to streamline the licensing process.
- Excellent oral, written and interpersonal communication skills, and the capacity to multitask in a structured work environment.
- Conducted outreach and educational sessions for business owners to improve understanding of licensing requirements.
Administrative Assistant
City of Prichard Fire – Rescue Department
01.2016 - 01.2021
- Provided high-level administrative support to fire department leadership, including the Fire Chief and departmental officers.
- Maintained effective working relationships with other coworkers and surrounding agencies.
- Prepared reports, memos, incident summaries, and correspondence in support of fire operations, inspections, and safety programs.
- Managed calendars, scheduled meetings, coordinated training sessions, and tracked compliance deadlines for certifications and safety protocols.
- Maintained confidential personnel files, including attendance records, shift schedules, and training logs in accordance with city policy and public safety regulations.
- Processed requisitions, purchase orders, and inventory tracking for fire department equipment and supplies.
- Responded to public inquiries regarding fire prevention, burn permits, and emergency procedures, directing calls and concerns to appropriate personnel.
- Assisted with the organization of department events, community outreach programs, and emergency preparedness workshops.
- Utilized records management systems and Microsoft Office Suite to maintain operational efficiency and data accuracy.
- Supported budget preparation through data entry, invoice reconciliation, and expense tracking.
- Ensured adherence to city, state, and federal regulations, including fire code compliance and incident documentation protocols.
Administrative Assistant
City of Mobile Fire – Rescue Department
01.2007 - 01.2016
- Served as the central point of contact for internal departments, business owners, and the general public regarding licensing procedures and public services.
- Managed front-office operations, including answering phones, directing inquiries, scheduling meetings, and maintaining organized filing systems.
- Prepared and processed a wide range of administrative documents, including correspondence, memos, reports, and invoices.
- Maintained accurate and confidential records of business licenses, claims, and compliance documentation.
- Provided support for regulatory processes, including business license applications, zoning verification, and insurance validation.
- Coordinated interdepartmental communication to streamline workflows and improve service delivery.
- Handled sensitive claims including workers’ compensation, vehicle damage, and public settlements, ensuring timely follow-up and resolution.
- Assisted with the development and implementation of office procedures to increase administrative efficiency.
- Collected over $3 million in collection fees, permit fees, annual tank fees for over 300 companies.
- Delivered consistent, courteous customer service to the public while ensuring strict adherence to legal and procedural guidelines.
- Supported special projects, community outreach efforts, and public information sessions regarding licensing and compliance requirements.
- Maintained effective working relationships with other coworkers and surrounding agencies.
Public Safety Dispatcher
City of Mobile
01.2002 - 01.2007
- Handled incoming emergency and non-emergency calls, providing critical information to first responders while ensuring timely and accurate dispatch of police, fire, and medical units.
- Operated Computer-Aided Dispatch (CAD) software to log and track incidents, dispatch vehicles, and manage call statuses.
- Effectively prioritize multiple emergency situations, ensuring a swift and efficient response to high-priority events.
- Communicated with citizens and emergency personnel to assess incidents, provide instructions, and manage stressful situations.
- Maintained accurate records of all calls and activities, complying with department protocols and legal requirements for documentation.
- Coordinated with other public safety agencies, including law enforcement, fire departments, and emergency medical services (EMS) to ensure a unified response.
- Provided ongoing support and updates to officers and responders in the field during critical incidents.
- Assisted in answering emergency and non-emergency calls, directing citizens to the appropriate resources, and providing assistance as needed.
- Shadowed senior dispatchers to learn CAD software, radio systems, and standard operating procedures.
- Participated in mock drills and training exercises to improve decision-making and response times in high-pressure situations.
Education
Criminal Justice
Columbia Southern University
Orange Beach, AL02.2009
Skills
- Office Administration & Management
- Scheduling & Calendar Management
- Data Entry & Record Keeping
- Customer Service & Communication
- Document Preparation & Filing
- Travel Coordination
- MS Office Suite (Word, Excel, PowerPoint, Outlook)
- CRM & Database Management
- Problem-Solving & Multitasking
- Confidentiality & Discretion
- Healthcare operations
- Medical record requests
- Organizational standards
- HIPAA protocol adherence
Certification
- Computerized Medical Training and HIPAA Compliance Training
- Customer Service Training
- Managing Claims
- Safety Skills
- Microsoft Office Skills (Excel, Outlook, Word, and PowerPoint)
- Microsoft Teams
- Slack
Timeline
Patient Care Coordinator
Sage Health
09.2024 - Current
Administrative Assistant
City of Prichard City Clerk’s Office
01.2021 - 01.2023
Administrative Assistant
City of Prichard Fire – Rescue Department
01.2016 - 01.2021
Administrative Assistant
City of Mobile Fire – Rescue Department
01.2007 - 01.2016
Public Safety Dispatcher
City of Mobile
01.2002 - 01.2007
Criminal Justice
Columbia Southern University
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