Microsoft Word, Excel, Outlook, and Powerpoint
Olivia Scarlett
Houston,Texas
Summary
Operations Manager with 10 years of expertise in optimizing processes and driving efficiency. Skilled in leveraging technology to streamline operations and achieve business objectives. Committed to delivering excellence in operational performance and driving organizational success.
Overview
9
9
years of professional experience
Work History
Operations Manager
Chanel
05.2023 - Current
- Orchestrated the seamless operations of a $45 million annual Chanel boutique by managing a comprehensive range of functions including shipping & receiving, facilities maintenance, inventory control, scheduling, payroll, IT, and financial oversight.
- Elevated the boutique to operational excellence within a few short months by innovating impactful solutions including an error accountability system, streamlined product organization strategies, extensive stockroom cleanup initiatives, and rigorous daily staff protocols.
- Held full accountability for meticulous inventory management leveraging advanced MMS software, RFID technology, and proprietary internal systems.
- Spearheaded the recruitment, mentoring, disciplinary action, and leadership development of the Operations, Alterations, After Sales, and Visual Merchandising teams.
- Personally selected by the Head of Operations to serve on the prestigious Fashion Retail Policy Counsel, by partnering to enhance Standard Operational Procedures across the company, all other members tenured.
- Achieved a remarkable reduction in shrink from 0.29% to 0.13%, through the implementation of sophisticated loss prevention methodologies and meticulous inventory control procedures.
- Managed all financial aspects of the boutique, including invoices, expenses, and supply procurement.
- Demonstrated exceptional adaptability and proficiency by mastering a diverse array of software platforms including Excel, Teams, Concur, Outlook, Word, Workday, Corrigo, LPMS, UKG, Kronos, and Red (RFID), among others.
General Manager
Zara
12.2020 - 05.2023
- Spearheaded operations at a flagship Zara location generating $35 million in annual revenue, by overseeing all facets of the business, including strategic human resources management, rigorous operational demands, and visual merchandising standards
- Directed and empowered a dynamic team of 150 individuals, including 15 seasoned managers, at the nation's sixth-largest Zara store, fostering the expectation of excellence.
- Chosen by Zara's Regional team to refine and implement best practices across multiple struggling locations by supporting at additional stores in Dallas and San Jose, while continuing to remotely manage team in Houston.
- Achieved unprecedented results in inventory management, dropping average replenishment rates from 10% to an elite 2%, earning accolades as one of the top-performing replenishment stores nationwide.
- Played a pivotal role in strategic discussions with Zara's global headquarters in Spain and New York, shaping product strategies and spearheading special shipment initiatives.
- Orchestrated a remarkable transformation of the stockroom, by leading a swift yet meticulous renovation in just three weeks, ensuring seamless operations amidst construction.
- Masterminded complex logistics operations, expertly managing four large global shipments of up to 30,000+ units weekly, while maintaining optimal stock levels and driving unparalleled inventory efficiency.
- Led comprehensive monthly inventories of 70,000+ units, harnessing advanced RFID technology to execute precise stock control and implement strategic interventions to mitigate losses.
Store Manager
Michael Kors
06.2020 - 12.2020
- Led a high-performing team of key holders and sales associates, setting the standard for excellence in customer service, client relations, and luxury styling experiences.
- Coordinated the seamless daily operations of the store, ensuring unparalleled customer satisfaction, point-of-sale transactions, IT solutions, loss prevention strategies, maintenance coordination, strategic scheduling, recruitment and training, and pristine visual merchandising.
- Achieved sales milestones, consistently surpassing previous year's targets and elevating overall Key Performance Indicators while maintaining strict adherence to payroll budgets.
- Utilized a vast array of technical tools, including Excel, PowerPoint, Outlook, Workday, and Dayforce, to drive operational efficiency, optimize sales strategies, attract top talent, and manage payroll.
Sub-Director
Zara
11.2017 - 06.2020
- Managed comprehensive oversight of all three departments, including monthly budgets, complex scheduling, stringent adherence to visual standards, optimization of stockroom operations, and all facets of human resources
- Pioneered the successful opening of the second Zara location in Ohio, adeptly navigating the complexities of an unfamiliar market, brand new location, and team dynamics.
- Cultivated strategic partnerships with contractors and maintenance providers, ensuring swift resolution of work orders in situations of emergency
- Maintained proactive dialogue with the Regional Team, ensuring constant alignment of store expectations and deadlines, driving continuous innovation and operational excellence.
- Led the development of the team through expertise in staffing, training, and talent identification, guaranteeing that every employee was equipped to deliver unparalleled customer service and execute their roles with precision.
- Mentored and trained two Operations Managers, providing them with the knowledge and expertise necessary to excel in their roles, and conducted immersive stockroom workshops at multiple Zara locations.
Operations Manager
Zara
06.2017 - 11.2017
- Honed operational expertise to optimize stockroom fundamentals, introducing innovative procedures and organizational strategies.
- Conducted massive global shipments, fostering a culture of productivity and driving increased efficiency.
- Mastered end-to-end logistic processes for receiving and verifying shipments, managing incident reports, and facilitating seamless communication with Transport and Stock Control Departments.
- Successfully executed numerous store-to-store transfers, inventories, and e-commerce orders, ensuring consistency and delivering significant improvements in stock loss results.
- Managed rigorous replenishment protocols, leveraging RFID tools and real-time reports to ensure continuous and accurate product replenishment on the sales floor to maintain optimal inventory levels.
Women's Assistant Manager
Zara
07.2016 - 06.2017
- Directed the sales floor with precision, overseeing employee performance and engaging customers in three different high-volume stores generating annual revenues ranging from $10 million to $40 million, tailoring decisions to each location's unique demands.
- Gained comprehensive Human Resource expertise including scheduling practices, talent acquisition strategies, legal compliance, and championing Diversity and Inclusion initiatives.
- Underwent an intensive training program that encompassed commercial floor standards, advanced management methodologies, customer service protocols, state of the art technology and applications, and understanding and upholding the esteemed company image.
Assistant Sales Manager
New York & Company
09.2014 - 06.2016
- Inspired and guided sales associates to consistently achieve exceptional sales and credit results, fostering a high-performance culture and driving revenue growth.
- Honed time management skills, mastered the art of multitasking, and demonstrated exemplary leadership qualities, ensuring seamless operations and maximizing team productivity.
- Elevated the visual aesthetic and brand identity through installation of vinyl graphics and artistic styling of mannequins for enticing window displays that captivated customers and reinforced brand messaging.
- Spearheaded the strategic planning and flawless execution of visually stunning floor sets as the designated Visual Manager, setting new standards of merchandising and enhancing the overall shopping experience.
Education
Professional Certificate - Operations Management
Cornell University
ECornell05.2024
Bachelor of Arts - Fashion Merchandising, Business, And Marketing
The University of Akron
Akron, Ohio05.2014
Skills
- Comprehensive Operations Management
- Strategic Planning and Implementation
- Efficiency Improvement
- Leadership in Inventory Management
- Financial Oversight and Budgeting
- Technology Integration and Expertise
- Human Resources and Development
- KPIs, SOPs, and Business Management
Software
Power BI
RFID
Teams
Workday
ADP, Kronos, UKG
Timeline
Operations Manager
Chanel
05.2023 - Current
General Manager
Zara
12.2020 - 05.2023
Store Manager
Michael Kors
06.2020 - 12.2020
Sub-Director
Zara
11.2017 - 06.2020
Operations Manager
Zara
06.2017 - 11.2017
Women's Assistant Manager
Zara
07.2016 - 06.2017
Assistant Sales Manager
New York & Company
09.2014 - 06.2016
Professional Certificate - Operations Management
Cornell University
Bachelor of Arts - Fashion Merchandising, Business, And Marketing
The University of Akron
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