Olivia Schneider
Valrico
Summary
Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Proven track record in optimizing operational efficiency and enhancing customer service. Skilled in staff scheduling and performance evaluation, fostering a collaborative team environment to achieve operational goals. Committed to maintaining high-quality standards and cost control measures.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Wendy's
Valrico
12.2024 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Ensured compliance with health and safety regulations.
Assistant General Manager
Teriyaki Madness
Clearwater
07.2023 - 10.2024
- Prepared weekly schedules for staff members based on their availability.
- Ensured compliance with company policies, procedures, and regulations.
- Initiated cost-saving measures to optimize operational expenses and increase profitability.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Performed extensive opening, closing, and shift change duties maintaining high operational quality each day.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Motivated and led team members to work together to achieve targets.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Led staff training sessions to improve service quality and operational skills.
Education
High School Diploma -
Durant High School
Dover, FL08-2018
Skills
- Food safety compliance
- Inventory management
- Cost control measures
- Employee training programs
- Quality assurance procedures
- Customer service
- Staff scheduling
- Training facilitation
- Performance evaluation
- Recruitment support
- Operational efficiency
- Goal setting
- Attention to detail
- Staff supervision
- ServSafe certification
- Shift scheduling
Certification
- ServSafe Certified
References
References available upon request.
Timeline
Kitchen Manager
Wendy's
12.2024 - Current
Assistant General Manager
Teriyaki Madness
07.2023 - 10.2024
High School Diploma -
Durant High School
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