Olivia Schuh
South St. Paul ,MN
Summary
Energetically propelled customer satisfaction at Luckys 13 Pub by leveraging exceptional service skills and a strong work ethic. Demonstrated leadership by enhancing team productivity and efficiency, alongside expert cash handling. Cultivated lasting customer relationships, significantly contributing to a welcoming and efficient service environment.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Mississippi Pub
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Supervisor/Server
Luckys 13 Pub
08.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Server
Luckys 13 Pub
10.2021 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sales Associate
Sierra Trading Post
11.2019 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
North Dakota State University
Fargo, ND 08.2022 -
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
Timeline
Server/Bartender
Mississippi Pub
05.2023 - Current
North Dakota State University
08.2022 -
Supervisor/Server
Luckys 13 Pub
08.2022 - Current
Server
Luckys 13 Pub
10.2021 - Current
Sales Associate
Sierra Trading Post
11.2019 - 10.2021
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