Olivia Schuh
1837 University Dr. N.,ND
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional experiences for guests.
Overview
5
5
years of professional experience
Work History
Supervisor/Server
Luckys 13 Pub
Fargo, North Dakota
08.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Server/Bartender
Mississippi Pub
Inver Grove Heights, MN
05.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
- Served food and beverages promptly, with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Trained new employees to perform duties.
Server
Luckys 13 Pub
Mendota, MN
10.2021 - 08.2024
- Provided attentive service during high-volume periods, without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided exceptional service to high volume of daily customers.
Sales Associate
Sierra Trading Post
Woodbury, MN
11.2019 - 10.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Business Administration
North Dakota State University
Fargo, ND05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Multitasking skills
Accomplishments
- Completed International Baccalaureate Honors Program
- Member of National Honors Society
Affiliations
- Completed Three Mission trips (Puerto Rico, Upper Peninsula of Michigan, and New Orleans)
- Involved in sports (Tennis, Track, Soccer, and Basketball)
Minor
- Minor in Personal Selling
References
References available upon request.
Timeline
Server/Bartender
Mississippi Pub
05.2023 - 08.2024
Supervisor/Server
Luckys 13 Pub
08.2022 - Current
Server
Luckys 13 Pub
10.2021 - 08.2024
Sales Associate
Sierra Trading Post
11.2019 - 10.2021
Bachelor of Arts - Business Administration
North Dakota State University
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